Swift 3 dock station setup doesn't see 2 monitors at the same time.

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AlexBerezovskyi
AlexBerezovskyi Member Posts: 5 New User
edited April 26 in Swift and Spin Series

Hello. I have an Acer Swift 3 SF314-59-54VB.

S/N: NXAOMEU00QXXXXXXXXXXX
SNID :XXXXXXXXXXX

I need to connect two 4k 60hz monitors through the Type-C (thunderbolt 4) port.
To make it work, I've bought the Dock Station -
Sonnet, Echo 20 Thunderbolt 4 SuperDock.

The issue is that when I connect the dock station to Acer, only one monitor is working. The one that is inserted into port 1 works, if I remove from port 1, then the one that is connected to port 2 starts working. The laptop doesn't see the two monitors at the same time.
However, the laptop charges and sees all the flash drives, printer, keyboard, mouse, and so on connected to the station. When I connect one monitor via Thunderbolt and the second via HDMI, both monitors work at 4k 60Hz as expected.

At the same time, two other laptops are working well with that setup, so I can conclude that the station and monitors are working correctly.

I've updated Thunderbolt drivers.

My question is: is it possible to make it work? Maybe there are any settings or bios toggles?

I would appreciate any help!

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