Monitor Not working & my laptop defaults to monitor for no sound with Aspire 5 Slim Laptop

Dntbsillynow
Dntbsillynow Member Posts: 2 New User
edited March 10 in Aspire Laptops

I bought a new monitor and although it has speakers and my laptop defaults to the monitor for sound, NO SOUND. I thought it was the monitor, so I returned it, after Microsoft remote logged in to check all settings and could not get it fixed. Based on their recommendation, I needed a new monitor. I promptly went out and bought a new monitor. Same issue. Laptop defaults to the monitor as sound output, no sound comes out. When I manually change to laptop, there is sound. What am I and Microsoft doing wrong?

[Edited the thread to add model number to the title and to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 12,866 Trailblazer

    You don't mention your laptop model, it could be the HDMI cable/port not being compatible, try a VGA cable if your laptop has a VGA port, if the monitor does not have VGA get a HDMI-VGA cable.

  • Dntbsillynow
    Dntbsillynow Member Posts: 2 New User
    Acer Aspire 5 Slim Laptop, 15.6" Full HD IPS Display, 10th Gen Intel Core i5-10210U, 8GB DDR4, 256GB PCIe NVMe SSD, Intel Wi-Fi 6 AX201 802.11ax, Fingerprint Reader, Backlit KB, A515-54-59W2, Silver

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,248 Pathfinder

    @Dntbsillynow

    What is your monitor model name?

    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!