I have a new question on the Acer Care hard drives installed it does not show my EVO 970 Plus

astrokc1
astrokc1 Member Posts: 5

Tinkerer

edited March 8 in Nitro Gaming

When I pull up The Acer Care center and go to hard drives installed it does not show my EVO

970 Plus m.2 nvme drive. It shows drive is not supported . Why is this. Thanks in advance.

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,085 Trailblazer

    Check if the NVMe drive is detected in File Explorer either as D: or F:, if also not detected, open Windows Disk Management and see if Samsung 970 is listed with a drive letter, if no drive letter, Right click on the SSD and select "Change drive letter and path" and type in a letter d or F. If nothing shows, boot to BIOS with F2 and check if you see HDD1 listed. If not, open the PC if a laptop, disconnect the battery and check the PCIe slot connection, make sure the slot supports NVMe SSD and not Sata only. Change the Sata Mode to AHCI in BIOS may help.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @astrokc1

    Please check in the bios. Uninstall the acer care center and try to reinstall it.

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