Screen Crash after Laptop lid closed, the screen crashed like in the picture below-Nitro ANV15-51

muhardianab
muhardianab Member Posts: 3 New User
edited February 2024 in Nitro Gaming

Hi, I just got this Laptop a few days ago, but there is a problem after I lid closed the laptop, the screen crashed like in the picture below.
And here is the device information:

         Machine name: LAPTOP-KGFSBG3H

Operating System: Windows 11 Home Single Language 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: English (Regional Setting: English)
System Manufacturer: Acer
System Model: Nitro ANV15-51
BIOS: V1.08 (type: UEFI)
Processor: 13th Gen Intel(R) Core(TM) i7-13620H (16 CPUs), ~2.4GHz
Memory: 32768MB RAM
Available OS Memory: 32472MB RAM
Page File: 9884MB used, 27451MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.4.9
DxDiag Version: 10.00.22621.0001 64bit Unicode

The display setting is:
Display resolution: 1600 x 900
Scale: 100%
Refresh rate: 72 Hz

I thought the display setting was not a problem, since it would be normal in any situation, so I haven't tested it in any case.

Is it a hardware or software problem? Because every time I lid closed it, it's always like that, so I had to restart the PC every time it happened.

[Edited the thread to add model name to the title]

Answers