PREDATOR HELIOS PH315-51 RAM AND BATERRY PROBLEM. bluescreen appeared and want to add more RAM

Koziarrr
Koziarrr Member Posts: 4 New User
edited February 10 in Predator Laptops

Hi, my problem is that I wanted to buy more RAM because I had 8GB. I bought these exact "KINGSTON Fury Impact 16GB 2666MHz" (2x16gb). Before inserting the RAM, I disconnected the batteries and put RAM in the slots. I connected the batteries and cable. I turned on the computer and at first it was fine, but then bluescreens started to appear. I put in the old RAM and everything was fine, then I started checking the new RAM separately but with the battery DISCONNECTED and it turned out that everything was fine. I connected both and everything is fine. Then I connected the batteries and when I turned it on, a bluescreen appeared. Why is this happening? Sorry for my English :<

PL

Cześć, mój problem jest taki, że chciałem dokupić więcej RAM, bo miałem 8GB. Dokupiłem dokładnie te "KINGSTON Fury Impact 16GB 2666MHz"  (2x16gb). Przed wsadzeniem RAM odłaczyłem baterie i wsadziłem w sloty. Podłaczyłem baterie i kabel. Właczyłem komputer i na początku było dobrze, a pózniej zaczynały pojawiać się bluescreeny. Wsadziłem stary RAM i było wszystko okej, później zacząłem sprawdzać nowy RAM osobno ale przy ODŁĄĆZONEJ baterii i okazało sie, że wszystko jest okej. Podłaczyłem obie i również wszystko okej. Podłączyłem pózniej baterie i przy włączniu sie pokazął bluescreen. Czemu tak sie dzieje?

[Edited the thread to add issue detail]

Answers

  • KJN9000000
    KJN9000000 Member Posts: 399 Skilled Practitioner WiFi Icon

    Is the memory you got XMP?

    Try a different brand https://a.co/d/5rQ4W7T

  • KJN9000000
    KJN9000000 Member Posts: 399 Skilled Practitioner WiFi Icon

    I’m sorry to hear about the issues you’re experiencing with your Predator Helios PH315-51 after upgrading the RAM. Here are a few possible reasons and solutions:
    Incompatible RAM: Even though the specs of the RAM might seem compatible, there could be some underlying incompatibility causing the issue1. It’s recommended to use RAM that is known to be compatible with your specific model.
    Incorrect RAM Installation: Make sure the RAM is properly seated in the slot. You could try reseating the RAM and see if that resolves the issue.
    BIOS Issue: The BIOS might need to be updated to properly recognize the new RAM. Check Acer’s official website for any BIOS updates for your specific model.
    Operating System Issue: Sometimes, the operating system might have trouble adjusting to the new hardware change, causing blue screens. You could try reinstalling the operating system or performing a system repair.
    Faulty RAM: There’s also a possibility that the new RAM could be faulty. You can check this by using one stick at a time and see if the problem persists.
    Remember, it’s always a good idea to consult with a professional or Acer’s customer service before making hardware changes to your laptop. If the problem persists, I recommend getting in touch with Acer’s customer support or the place where you bought the RAM for further assistance.
    Disclaimer: Always remember to keep your data backed up when making changes to your system settings.

  • StevenGen
    StevenGen ACE Posts: 9,916 Trailblazer
    edited February 10

    You need to install CPUz and go to the SPD section and see what spec ram you have inside your laptop that works, then match the exact type ram that is installed in your laptop with the new ram. The Kingston Fury ram is not suitable for this laptop as your Acer laptop works with standard 260-pin DDR4 SODIMM ram type.

    The ram modules below from this laptops SG were tested by Acer on the PH315-51 laptop and is what works with your laptop, so use these modules below of either 8GB or 16GB DDR4-2666MHz for the fastest speed ram:

    If this answers your question and solved your query please "Click on Yes" or "Click on Like" if you find my answer useful👍

  • KJN9000000
    KJN9000000 Member Posts: 399 Skilled Practitioner WiFi Icon

    Updating the BIOS on your Predator Helios PH315-51 can be done by following these steps:
    Visit the Acer support website1 or the Drivers and Manuals section.
    Enter your device serial number, SNID, or model number.
    Once your laptop model appears on the list, click on it.
    At the support page, click on BIOS.
    Check if there’s a newer version34. If so, download it.
    Unzip the downloaded file and run the .exe file inside.
    Before you start, make sure the battery is fully charged and the laptop is plugged in. Once the installation begins, don’t touch the device and DO NOT plug in or plug out anything5. Once the installation is finished, the system will boot by itself.
    Disclaimer: Updating the BIOS is a sensitive process that can potentially harm your computer if not done correctly. Always remember to back up your data before proceeding with a BIOS update. If you’re not comfortable doing this yourself, it’s recommended to consult with a professional or Acer’s customer support.

    You can reach Acer’s technical support in the United States at the following number: (371) 760-1000. They are available to assist with product setup, technical troubleshooting, and general questions you may have about your Acer product.
    If you prefer texting, you can text them for support at 1-877-220-2321. This service is available from 5AM to 2AM CST.
    Please have your device’s serial number or SNID ready when you contact them, as this information will help them assist you more effectively.