Acer Chromebook R753T battery issue.swapped batteries, reseated cables,run the CRU but issue remains

Oakxi
Oakxi Member Posts: 4 New User
edited December 2023 in Chromebooks

Multiple brand new R753T in my fleet having the same battery issue:
-CROSH>battery not detected
-battery status - stuck at 1% charging
-battery status - battery is full(this is not true)
-Chromebook must remain plugged in, in order to turn on and use.

I've swapped batteries, reseated cables, run the CRU but the issue remains. I'm leaning towards a defective mainboard.

Anyone else experiencing the same issues?

Thank you!!

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 34,645 Trailblazer

    We have seen reports of similar symptoms on several models over the last few years, with no real luck with diagnosis as to a root cause. The issue is rare enough that there just hasn't been a good drill down into finding what's actually going on. Sometimes a battery replacement fixes it, sometimes a new battery acts the same way.

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  • djworth_schooltech
    djworth_schooltech Member Posts: 1 New User

    Similar problem. I have an R753T that I've replaced the battery (AP18C8K) and the battery status icon has a lightning bolt even though it is not on the charger, and it will not calculate a duration time, but the percentage of charge is accurate. The battery is from Amazon. Most of the time it will not start up unless it's on a charger, then the charger can be unplugged and it operates fine. It's August 2024 and I'm wondering if a solution has been found. Thanks!!

  • Oakxi
    Oakxi Member Posts: 4 New User

    I've continue to have this issue with my fleet of R753T. The only solution I've found is replacing the battery, mainboard or both.

  • Oakxi
    Oakxi Member Posts: 4 New User

    Note - I've also sent a handful of my problem devices to Acer for repair and the service notes provided from them are also replacement of battery, mainboard or both.