Acer Chromebook R753T battery issue.swapped batteries, reseated cables,run the CRU but issue remains

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Oakxi
Oakxi Member Posts: 1 New User
edited December 2023 in Chromebooks

Multiple brand new R753T in my fleet having the same battery issue:
-CROSH>battery not detected
-battery status - stuck at 1% charging
-battery status - battery is full(this is not true)
-Chromebook must remain plugged in, in order to turn on and use.

I've swapped batteries, reseated cables, run the CRU but the issue remains. I'm leaning towards a defective mainboard.

Anyone else experiencing the same issues?

Thank you!!

[Edited the thread to add issue detail]

Answers

  • billsey
    billsey ACE Posts: 32,110 Trailblazer
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    We have seen reports of similar symptoms on several models over the last few years, with no real luck with diagnosis as to a root cause. The issue is rare enough that there just hasn't been a good drill down into finding what's actually going on. Sometimes a battery replacement fixes it, sometimes a new battery acts the same way.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.