The dedicated graphics on my Acer Nitro 5 AN515 stopped working.

Revenjo
Revenjo Member Posts: 11

Tinkerer

My games seems to be running rather sluggish and upon inspection, my games are using my integrated graphics instead of the RTX 3070 Laptop GPU in my Nitro 5 unit.

I checked device manager and it said, "Windows has stopped this device because it has reported problems. (Code 43)" and my Nvidia Control Panel doesn't show up when I right click on my desktop anymore.

I DDUed (Display Driver Uninstaller) and reinstalled my graphics drivers including the integrated graphics and still no signs of my 3070 working. I use/daily drive this laptop every day and ran with no issues when all of a sudden this happened. I also noticed that when I shake my laptop, I hear what seems to be a loose screw floating around inside.

I bought this PC a couple months back and is still within the 2 year warranty. The sticker on the bottom is a little scratched up but not torn or punctured due to me putting this on the bag along with its charger and extra stuff.

Is my warranty voided? Will warranty cover this?

I live in the Philippines.

Answers