How do I get the touch pad to work on a Aspire 7 A715-51G?

MrOT42
MrOT42 Member Posts: 4 New User

How do I get the touch pad to work on an Aspire 7 A715-51G?

Answers

  • Hi,

    Go to BIOS and move to Main tab, click Ctrl+S buttons on the keyboard and see whether you get Touchpad option, if it's in PS2 mode, switch to I2C for Touchpad.

  • Alejandro_AC
    Alejandro_AC ACE Posts: 14,013 Trailblazer
    edited November 2023

    Hi @MrOT42 what version of Windows do you have installed?


    What exactly is happening with the touchpad?


    If it is locked, unlock it from the function key:

    Thank you.
    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • eGomes
    eGomes Member Posts: 4,783 Guru

    Try also press <F7> or <Fn + F7> keys.

  • MrOT42
    MrOT42 Member Posts: 4 New User

    I have Windows 11 and my touch pad will not do anything and it is turned on.

  • Puraw
    Puraw ACE, Member Posts: 14,682 Trailblazer

    Uninstall both the 12C HID and Touchpad drivers in Device Manager, make sure internet is working and reboot. Windows11 will install the MS Precision drivers.

  • Should I check the link with procedure that I gave you to check if it is blocked?

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • MrOT42
    MrOT42 Member Posts: 4 New User

    Thank you all for your instructions, I tried them but they did not work.

    So, I called Acer and was told the hardware was bad.

  • Thanks for commenting on it.
    The equipment is under warranty and will Acer take care of its repair?

    All the best.

    • Un saludo / All the best
    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • MrOT42
    MrOT42 Member Posts: 4 New User

    Yes, it is under warranty and Acer is going to repair it, but I have to ship it to their repair station. They are sending me a shipping label for FedEx, but I have to package it to their specifications.

    I just purchased it in October, 2023.

  • Try pressing fn+F7 or altgr+F7.

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