Aspire E15 E5-575 Which drivers are required to fix trackpad - not working issue

digging4roots
digging4roots Member Posts: 9 New User
edited November 2023 in Aspire Laptops

I have an older Acer Aspire E15 E5-575 Laptop, model # N16Q2 / E5-575-33BM

We reset the computer to factory start so granddaughter could use it. Suddenly, the track pad is not working. Have tried the hotkey+F5 (or F6) to switch it on/off. It does not do anything.

I have a vague memory of this happening before and the solution involved a driver update.

BUT, when I went to the drivers list for this device, I was presented with a long list of drivers and I have no idea which one(s) I should download and install.

https://www.acer.com/us-en/support/product-support/E5-575/NX.GG5AA.005/community

From my notes, I have the following information from when I purchased the machine:

  • Series: Aspire E15 E5-575
  • Model #: N16Q2
  • Model: E5-575-33BM
  • Model P/N: NX.GG5AA.005 / NXGG5AA005
  • Processor Intel Core i3, Model 7100U, 2.4 GHz, dual core, 3 mb cache, 64 bit
  • Memory: 4 Gb, max 32 gb of DDR4 SDRAM, 2 slots
  • Chipset: Intel series 100, 4mb in 1 of 2 slots
  • Hard drive, 1 Tb, serial ATA @ 5400 RPM, HDD, Toshiba
  • Optical drive (DVD Writer): HL-DT-ST DVDRAM GUE1N
  • Card Reader
  • SD (up to 4 gb)
  • Screen 15.6", LCD, LED backlit, 1920x1080, 16:9 Full HD, HDCP support
  • Graphics: Intel HD Graphics 620, DDR4 SDRAM
  • Network Device 1: (Wireless LAN) Qualcomm Atheros QCA9377, IEEE 802.11ac, v. 12.0.0.309
  • Network Device 2: Realtek, PCIe GBE Family Controller
    • MAC Address: D8:C4:97:11:87:0E
  • Battery 6-cell Lithium Ion, 2800 mAh
  • Power: 45w
  • Bluetooth: Atheros

from back of computer

  • Model N16Q2
  • Mfg 2017.11.09
  • S/N NX GG 5A A0 05 74 50 98 6E 76 00
  • SNID 74 50 39 02 276

Summary: I'm looking for help with 2 problems:

  1. solve the trackpad
  2. update the drivers with the correct ones for my hardware

Thank you for any help you are able to offer.

[Edited the thread to add model name and issue detail]

Answers