Aspire E15 E5-575 Which drivers are required to fix trackpad - not working issue

I have an older Acer Aspire E15 E5-575 Laptop, model # N16Q2 / E5-575-33BM

We reset the computer to factory start so granddaughter could use it. Suddenly, the track pad is not working. Have tried the hotkey+F5 (or F6) to switch it on/off. It does not do anything.

I have a vague memory of this happening before and the solution involved a driver update.

BUT, when I went to the drivers list for this device, I was presented with a long list of drivers and I have no idea which one(s) I should download and install.

https://www.acer.com/us-en/support/product-support/E5-575/NX.GG5AA.005/community

From my notes, I have the following information from when I purchased the machine:

Series: Aspire E15 E5-575
Model #: N16Q2
Model: E5-575-33BM
Model P/N: NX.GG5AA.005 / NXGG5AA005
Processor Intel Core i3, Model 7100U, 2.4 GHz, dual core, 3 mb cache, 64 bit
Memory: 4 Gb, max 32 gb of DDR4 SDRAM, 2 slots
Chipset: Intel series 100, 4mb in 1 of 2 slots
Hard drive, 1 Tb, serial ATA @ 5400 RPM, HDD, Toshiba
Optical drive (DVD Writer): HL-DT-ST DVDRAM GUE1N
Card Reader
SD (up to 4 gb)
Screen 15.6", LCD, LED backlit, 1920x1080, 16:9 Full HD, HDCP support
Graphics: Intel HD Graphics 620, DDR4 SDRAM
Network Device 1: (Wireless LAN) Qualcomm Atheros QCA9377, IEEE 802.11ac, v. 12.0.0.309
Network Device 2: Realtek, PCIe GBE Family Controller
- MAC Address: D8:C4:97:11:87:0E
Battery 6-cell Lithium Ion, 2800 mAh
Power: 45w
Bluetooth: Atheros

from back of computer

Model N16Q2
Mfg 2017.11.09
S/N NX GG 5A A0 05 74 50 98 6E 76 00
SNID 74 50 39 02 276

Summary: I'm looking for help with 2 problems:

solve the trackpad
update the drivers with the correct ones for my hardware

Thank you for any help you are able to offer.

[Edited the thread to add model name and issue detail]

Accepted answers

All comments

PCProb

If you download and install Acer Care Center this will find any missing updates (including the touchpad).

If no updates are found you can download and install either of the touchpad drivers (ELANTECH or Synaptics). If the hardware isn't detected it should either not install or have no effect.

Commodore_1995#

hello! Have you checked the device manager for any driver errors?

digging4roots

https://community.acer.com/en/discussion/comment/1238639#Comment_1238639

I did not find an app for "Acer Care Center" on the support page nor when I searched the entire site. Is it possible it has a different name?

digging4roots

https://community.acer.com/en/discussion/comment/1238660#Comment_1238660

I did a google search and was told to search by SN, SNID, Model # on Acer.com. I tried everything. Nothing is found.

digging4roots

As I wrote above, I already know the information. But searching for it on Acer.com yields "nothing found" every time.

Series: Aspire E15 E5-575
Model #: N16Q2
Model: E5-575-33BM
Model P/N: NX.GG5AA.005 / NXGG5AA005
Model N16Q2
S/N NX GG 5A A0 05XXXX (also searched without spacing)
SNID XXXX (ditto)

[Edited the thread to hide sensitive information]

digging4roots

https://community.acer.com/en/discussion/comment/1238639#Comment_1238639

My mistake. I did finally find it. It's at the very bottom of

https://www.acer.com/us-en/support/product-support/E5-575/NX.GG5AA.005/downloads

PCProb

Your SNID without the spaces works just fine other wise.

digging4roots

https://community.acer.com/en/discussion/comment/1238671#Comment_1238671

Not found on acer.com

[Edited the thread to hide sensitive information]

PCProb

You will need to go to the Acer Support page: https://www.acer.com/gb-en/support/drivers-and-manuals

digging4roots

https://community.acer.com/en/discussion/comment/1238677#Comment_1238677

That page didn't work for my computer. However, I did find the application on a different page and it did not fix the trackpad problem.

The relevant page is
https://www.acer.com/us-en/support/product-support/E5-575/NX.GG5AA.005/downloads

digging4roots

https://community.acer.com/en/discussion/comment/1238640#Comment_1238640

No driver errors.

Puraw

https://community.acer.com/en/discussion/comment/1238715#Comment_1238715

Check if your BIOS is version 1.47 if not, update BIOS with this link: https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.47_A_A.zip?acerid=636728586960721107&Step1=&Step2=&Step3=ASPIRE%20E5-575&OS=ALL&LC=en&BC=ACER&SC=PA_6

Best to let Windows10 install the MS Precision driver for your touchpad, uninstall the 12C HID device and any Elan or Synaptics touchpad drivers you find in Device Manager. Make sure internet is working and just reboot. Windows will install the best driver for your touchpad.

Commodore_1995#

Can you send a screenshot of the device manager?

digging4roots

Problem solved. It was not a driver but the mouse itself which was also being used at the same time. Disconnecting the USB mouse controller resolved it.