Wi-Fi CONNECTED BUT NO INTERNET Acer Swift X SFX16-51G

jaafonso
jaafonso Member Posts: 27 Enthusiast
edited October 4 in Swift and Spin Series

Ok, I'm losing my mind with this computer.

Besides SSD overheating, supposed long battery lifetime gone in few months and many other problems, now I' having problem to have Internet!

The problem started with the Wi-Fi taking more than 30 seconds to connect at home, when all other devices worked fine.

Then it simply not worked at all (CONNECTED, NO INTERNET), at home.

Now, the same problem is happening at work (eduroam network).

I tried to reset the network, uninstall and reinstall the driver (no updates available), change the configuration parameters and nothing worked!

The Wi-Fi adapter is Intel Wi-Fi 6 AX201 160 Mhz.

This is the last straw, if the problem remains I will throw the computer in the garbage can and never again buy any other Acer product.

Answers

  • Hello! Can you tell me the bios version? Regarding the SSD heating, have you checked the temperature with crystaldiskinfo?

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  • jaafonso
    jaafonso Member Posts: 27 Enthusiast

    The BIOS version is 1.02. Everything in the laptop support page is very old, older than the laptop purchase date. Nobody at Acer cares to update the things to solve the (many) reported problems.

    Yes, I checked the temperature with crystaldiskinfo. Everything about it is in one of the many threads about the problems with this computer (below). Basically, even when the computer is idle doing basic Windows maintenance I have to switch to power save mode to avoid frying my SSD with temperatures that reach over 80 degrees Celsius.

    But my main concern now is that I have to have network to be able to work, because my files are streamed from the cloud because I had to do that because I could not mirror the files locally because of the SSD temperature problem.

  • eGomes
    eGomes Member Posts: 1,758 Mainframe Wrangler
    edited October 3

    Hi @jaafonso,

    Have you tried updating the Intel Wi-Fi 6 AX201 driver to the latest available version!?

    https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html

    If possible, post here a screenshot with the CrystalDiskInfo result of your SSD. Because looking at the PCB layout of the motherboard that equips the SFX16-51G, this problem of SSD overheating in "thesis" should not happen! Because the M.2 socket is located away from other components on the motherboard:

    Unlike other Acer laptops layouts I've seen, in that the M.2 SSD literally is on top of the PCH and without heatsink.

    "Minha cara, antes e depois de comprar um Aspire 5 A515-45G…" 🤨

  • jaafonso
    jaafonso Member Posts: 27 Enthusiast

    Hi @eGomes. Regarding the Wi-Fi driver update, I proceeded with the installation using the executable for Windows 11 from the page you suggested. It now says driver version 22.250.1.2 from 07/08/2023, while the older version was 22.60.06 from 27/05/2021. Funny that Windows always said that I had the most recent driver and the Acer support page for the product also only has the older version too. Let's hope the problem is solved.

    Regarding the SSD, please see the proof you requested below. I'd like to add that the first warnings that the SSD was at risk came from notifications from a program called Intel Optane Memory and Storage Management, which came pre-installed with the Windows OS.

  • eGomes
    eGomes Member Posts: 1,758 Mainframe Wrangler

    Thanks, @jaafonso! Let's hope your Wi-Fi issues are resolved with this driver. 😉

    Apparently you are using two M.2 SSDs! This Samsung PM981 SSD (MZVLB1T0HBLR), came without that thin heatsink!?

    Try running a test with just this SSD installed in your SFX16-51G, to check if these overheating problems persist.

    Also check, that there are no firmware updates available via the Samsung Magician tool:

    https://semiconductor.samsung.com/consumer-storage/support/tools/

    CAUTION: Do not attempt to update the firmware at these high temperatures!

    "Minha cara, antes e depois de comprar um Aspire 5 A515-45G…" 🤨

  • Have you tried installing a heatsink over the SSD?

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  • jaafonso
    jaafonso Member Posts: 27 Enthusiast

    Samsung Magician was useless. Drive Health: N/A. NVMe Driver: Unknown. Diagnostic Scan: This drive is not supported, and so on …

    I was advised to not unscrew the laptop because it would void the warranty.

  • This happens because Samsung Magician does not identify devices that are configured with vmd controller or rst with optane. Access the bios, go to the main tab, press ctrl+s and check if an option called sata mode or vmd controller appears.

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  • eGomes
    eGomes Member Posts: 1,758 Mainframe Wrangler

    Another suggestion, would be to adapt a "thin" heatsink to help cool your SSD, check the internal space (especially the height) available.

    "Minha cara, antes e depois de comprar um Aspire 5 A515-45G…" 🤨

  • Alejandro_AC
    Alejandro_AC ACE Posts: 10,599 Trailblazer

    Hi @jaafonso make sure your password is correct, do not confuse zeros with the letter o, eight with the letter B and remember that the password is case sensitive.
    It is sometimes possible to connect with the wrong encryption key but you will not navigate.
    all the best.

    UTC+2

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  • jaafonso
    jaafonso Member Posts: 27 Enthusiast

    There is a BIOS option called "VMD controller", which was enabled. The only other option was to disable it. I tried it and could not boot the laptop anymore (Inaccessible Boot Device).

  • jaafonso
    jaafonso Member Posts: 27 Enthusiast
  • Alejandro_AC
    Alejandro_AC ACE Posts: 10,599 Trailblazer

    This is what you put in the title:

    Wi-Fi CONNECTED BUT NO INTERNET

    UTC+2

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono collaborator, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Colaborador Pro bono, no trabajo ni hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • You need to activate Windows Safeboot, through msconfig, before disabling the vmd controller.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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