A715-75G-50TA mouse problem, page is auto scrolling in chrome and many more issues

Mohit_Gupta
Mohit_Gupta Member Posts: 11

Tinkerer

edited September 2023 in Aspire Laptops

Getting mouse problem, page is auto scrolling in chrome also mouse is automatically pointing to the last icon on the desktop. Tried by rebooting the laptop but did'nt effect.Any suggestion would be more then helpful.

[Edited the thread to add issue detail]

Answers

  • Puraw
    Puraw ACE, Member Posts: 14,047 Trailblazer

    Turn off your Touchpad (F6 or key with a pad) and try another mouse, wired PS/2 or BT (USB), if still the same problem, turn the Touchpad back on and uninstall the mouse driver in Device manager (HID-Compliant mouse) and make sure you are connected to the internet. Reboot and Windows will reinstall the mouse driver. If other mice work, you have a bad mouse.

  • Mohit_Gupta
    Mohit_Gupta Member Posts: 11

    Tinkerer

    Tried several ways but of no use, attaching external mouse is also having same effect . Updated the chipset, I/O, touchpad driver also then to same problem.

    After reaching to bottom of any page or document through auto scrolling it's not taking back to the top through slider also , ends up at the bottom only

  • Puraw
    Puraw ACE, Member Posts: 14,047 Trailblazer

    If reinstalling the mouse driver by Windows did not fix it, you have a hardware issue. Best to bring the laptop to Acer Services in your country.

  • Mohit_Gupta
    Mohit_Gupta Member Posts: 11

    Tinkerer

    Thanks for your assistance.

  • Hi @Mohit_Gupta go to the control panel - troubleshooting.

    Should I try an external wireless or wired mouse to the USB port?

    Thank you.
    Al the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Mohit_Gupta
    Mohit_Gupta Member Posts: 11

    Tinkerer

    Hello Alejandro_AC tried that too still face same problem.

  • Excuse my English, I use a translator, so I understand that it is the same problem if you use the touchpad, a wireless mouse or a wired mouse?

    Do you have Windows 10 or Windows 11? Before thinking about a physical problem, is Windows the one provided from the factory or did you upgrade to Windows 11 from Windows 10?

    Did I make any hardware changes to the computer such as memory expansion or disk change?

    Thank you.
    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Mohit_Gupta
    Mohit_Gupta Member Posts: 11

    Tinkerer

    Windows provided from factory and was on windows 10 now upgrading to windows 11 don't want to reset it to previous checkpoint that's why

  • Check if it also happens, to rule out a hardware problem, by entering Windows in safe mode:

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)
  • Mohit_Gupta
    Mohit_Gupta Member Posts: 11

    Tinkerer

    Same problem in safe mode also , upgrading to windows 11 also not of use.

  • Puraw
    Puraw ACE, Member Posts: 14,047 Trailblazer

    Best to bring the laptop to Acer Services in your country.

  • Mohit_Gupta
    Mohit_Gupta Member Posts: 11

    Tinkerer

    Thanks everyone for the assistance.

    It was the page down key that was held continuously while checking with online keyboard tester, after running the troubleshooter for keyboard also nothing showed up as suspicious.

  • Thanks for sharing.

    All the best.

    • Haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si se resolvió, ¡gracias!
    • Colaborador pro bono, no trabajo ni hablo en nombre de Acer
    • Please click "Like" if my answer was helpful or mark it as solution if it was solved, thanks!
    • Pro bono contributor, I do not work or speak on behalf of Acer
    • MVP de MSFT (2003-21) & Windows Insider & (alezmvp)