Sp111-33 camera driver - where is it Acer?!?!

Options
Samantha88
Samantha88 Member Posts: 3 New User
edited September 2023 in Swift and Spin Series

does anyone know where to find the integrated camera driver for the tablet? My built in camera is undetectable and missing from device manager. Nothings is working and I need use of my camera asap. There’s non on Acer’s website and I need use of my camera for important meetings. Anyone know an alternative solution or had any success finding elsewhere since Acer is one of the only computer companies who withholds this information?

Answers

  • Puraw
    Puraw ACE, Member Posts: 9,655 Trailblazer
    edited September 2023
    Options

    There are no drivers available for an integrated webcam they are installed with the basic I/O drivers. Try to uninstall the camera driver in Device Manager and make sure internet is working. reboot to Windows and check your camera. Other fixes are mentioned here:

    When nothing works, consider getting a cheap Logitech USB camera ($25) with w10-11 drivers.

  • Samantha88
    Samantha88 Member Posts: 3 New User
    Options

    it’s the camera that comes with the laptop. I get the error message the camera is not found. I do not want to pay for a camera when it was working fine up until a few days ago. It’s no where in device manager or hidden and windows update does not reinstall it’s connected. I honestly just want a solution b/c Acer support isn’t helpful. I see other people have had issues too and I’m wondering what people have done or even created a drive to detect the camera. I know it was there before in device manager but again it’s not detected. I had no issues with my laptop prior to. I’m looking for a solution without cost until I can buy another computer.

  • billsey
    billsey ACE Posts: 32,304 Trailblazer
    Options

    Open Device Manager. Do you have any items flagged with errors or warnings? Is the camera shown under Cameras if you turn on the option to show hidden devices? If so then likely there's an issue with the underlying internal USB port that connects the camera to the rest of the system. Try removing the USB controllers and root hubs, then reboot to force them to be reinstalled.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Samantha88
    Samantha88 Member Posts: 3 New User
    Options

    This is for the integrated camera for the labtop. The drivers were accidently permanently deleted.

    Someone mentioned I/O drivers - Will this add the hardware back to detect the camera? I did a master reset and that did not work.

  • billsey
    billsey ACE Posts: 32,304 Trailblazer
    Options

    The drivers that might affect the camera from Acer's support site are the chipset drivers and the serial IO drivers. The Windows drivers that might affect it are the camera driver, the extensible host controller drivers and the USB root hub drivers.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.