SPIN 3 (SP313-51N) TOUCH SCREEN NOT WORKING AFTER THE SYSTEM UPDATE

Hi everyone! I'm having trouble with my device's touch screen. All of a sudden it's not working after I had the OS Update.

I checked the HID-compliant touch screen, and it said the device is working properly. I even tried disabling and enabling it back again but still same issue. I even tried the updates and other troubleshooting steps that I found on the internet (Forums, Youtube, etc..) but still getting the same issue.

I'd be glad if someone can help me on this issue ASAP.

See below the device details:

Operating System

Operating System	Windows 11 Home
Operating System Architecture	64-bit
Operating System Platform	Windows

Processor

Cache	8 MB
Processor Speed	2.40 GHz
Processor Type	Core™ i5
Processor Model	i5-1135G7
Processor Core	Quad-core (4 Core™)
64-bit Processing	Yes
Processor Manufacturer	Intel®
Maximum Turbo Speed	4.20 GHz
Processor Generation	11th Gen

Input DevicesInput Devices
Keyboard	Yes
Pointing Device Type	TouchPad Stylus
Keyboard Backlight	Yes
TouchPad Features	Multi-touch Gesture

Accepted answers

All comments

Puraw

https://community.acer.com/en/discussion/690373/spin-3-sp313-51n-touch-screen-not-working-after-the-system-update

Roll back the update:

If you don't see the update, restore your system to an earlier point (before the update). If you never created a restore point (or that feature is turned off), "Reset this PC without losing your files".

FredoT

https://community.acer.com/en/discussion/comment/1223679#Comment_1223679

Well noted. I'll try that later when I get home. Hope this time it will work.

Thank you for your quick response. :)🙏

Puraw

https://community.acer.com/en/discussion/comment/1223703#Comment_1223703

Unless it is a hardware issue, one of these 3 methods should get your touch screen back. if not, bring it to Acer Services in your country.

FredoT

https://community.acer.com/en/discussion/comment/1223715#Comment_1223715

Hi! Thank you for your help.

Unfortunately, the problem persists after I have uninstall the update, restore to prev. OS version (before the update) and reset my OS as per your instruction.

Maybe the only and last solution here is to have it check by the Acer Service team, but this will take time for sure.😓

FredoT

https://community.acer.com/en/discussion/comment/1224048#Comment_1224048

Is it the same to below steps from other similar discussion? It seems this doesn't work too.

Here's the link to above discussion.

https://community.acer.com/en/discussion/664296/why-my-acer-spin-3-sp313-51n-70yb-touchscreen-not-responding-to-finger-touch

qisili

Hi. 2025 here. Is your touchscreen working already? Have you found a way to fix it yet?"

goldheana2

hi, any update about this problem?

Axxo

Go to Settings > Bluetooth & devices > Touch and ensure touch input is enabled. Open Device Manager, expand Human Interface Devices, right-click on HID-compliant touch screen, and select Enable if it’s disabled. Check for Windows updates by going to Settings > Windows Update and install any pending updates that might fix compatibility issues. Additionally, reinstall the latest drivers for your touchscreen by selecting Update driver or downloading the latest version from Acer’s website.

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