Black Screen and non-functional inputs on Acer Predator Helios 300

Contra
Contra Member Posts: 2 New User
edited March 2023 in Predator Laptops

I just plugged the power cable of my Acer Predator Helios 300 into the power source, while the laptop was on. Right after, the screen turned black and my connected mouse and keyboard stopped working. The keyboard on the laptop itself also isn't registering any inputs. Even when pressing the power button, the laptop doesn't turn off. The only thing that works, are the keyboard LEDs that light back up, after using the keyboard after a certain amount of time. All I can seem to do is wait until the battery of the laptop runs out, so it finally turns off. Amy suggestions on fixing this problem or any known errors?

[Edited the thread to add model name to the title]

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