My Nitro515-55-73HX laptop shutdown while gaming and won't turn back on

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TheRandomDude
TheRandomDude Member Posts: 10

Tinkerer

edited March 2023 in Nitro Gaming

my Nitro515-55-73HX is my laptop model which has 1660 Ti, 16GB RAM, i7 processor and was bought about a year ago.

I was gaming when I suddenly experienced frame drops and pretty soon, the screen went black. I couldn't turn it back on and even the LED lights weren't working. The LED light for charging didn't light up even though I had plugged my laptop in.

I removed the base lid and cleaned away the dust that had been collected with an earbud and that's pretty much it. What do I do next? I've seen some solutions to remove battery but this one has an internal battery that won't easily slide off.

So what am I supposed to do?

[Edited the thread to add model name to the title]

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Answers

  • JackE
    JackE ACE Posts: 44,633 Trailblazer
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    Unplug charger. Press and hold power button for about 30 seconds. Plug charger back in. But wait for battery charge LED to turn on first from blinking orange, then to steady orange, then to steady blue. This may take up to 24 hours.

    Jack E/NJ

  • TheRandomDude
    TheRandomDude Member Posts: 10

    Tinkerer

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    I tried this but it didn't work for me. The battery adaptor doesn't get warm when charging, does it mean something

  • JackE
    JackE ACE Posts: 44,633 Trailblazer
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    Did the battery charge LED ever light up or blink any color?

    Jack E/NJ

  • TheRandomDude
    TheRandomDude Member Posts: 10

    Tinkerer

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    I didn't see the LED light up, but I was mostly away for the day. The battery adaptor wasn't warm from charging either. Anyways, I did show it to a centre and they told me it was an issue with the motherboard. But I'm not quite sure what really caused this issue in the first place

  • JackE
    JackE ACE Posts: 44,633 Trailblazer
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    I didn't see the LED light up

    Do you have a multimeter to check the voltage output of the charger's plug?

    Jack E/NJ

  • TheRandomDude
    TheRandomDude Member Posts: 10

    Tinkerer

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    The repair centre I visited checked it with a multimeter and they said they didn't find any issues with the charger.

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon
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    probably the processor and mobo are overheating, clean the fans ASAP (go to any Acer service centers near you)

    check also the power supply or use new compatible charger

    check the battery

    your laptop needs general cleaning and maintenance

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • JackE
    JackE ACE Posts: 44,633 Trailblazer
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    Is it still under warranty?

    Jack E/NJ

  • TheRandomDude
    TheRandomDude Member Posts: 10

    Tinkerer

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  • JackE
    JackE ACE Posts: 44,633 Trailblazer
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    I was gaming when I suddenly experienced frame drops and pretty soon,
    the screen went black. I couldn't turn it back on and even the LED
    lights weren't working.

    How many times before this have you experienced sudden frame drops or the machine shutting off?

    Jack E/NJ

  • TheRandomDude
    TheRandomDude Member Posts: 10

    Tinkerer

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    Never shut off like this before but I did have frame drops but that was only when I used a different launcher for another game.

  • JackE
    JackE ACE Posts: 44,633 Trailblazer
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    »»The repair centre I visited checked it with a multimeter and they said they didn't find any issues with the charger.

    What else did they check? Did you get an evaluation and repair estimate?

    Jack E/NJ

  • TheRandomDude
    TheRandomDude Member Posts: 10

    Tinkerer

    Answer ✓
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    I gave it for repair and they said they'd have to repair the motherboard which would cost about 35USD and then I called again and they told me the motherboard isn't actually repairable as it got short circuited and you'd have to replace it which would cost about 70USD but there's no guarantee how long it would last.

  • JackE
    JackE ACE Posts: 44,633 Trailblazer
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    motherboard isn't actually repairable as it got short circuited and you'd have to replace it which would cost about 70USD

    $70usd for the motherboard? Are you sure? That sounds more like the labor cost. The motherboards are usually a lot expensive?

    Jack E/NJ

  • TheRandomDude
    TheRandomDude Member Posts: 10

    Tinkerer

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    That's all I was told the price was. This was in India, not the US btw, if that explains something

  • JackE
    JackE ACE Posts: 44,633 Trailblazer
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    Shouldn't be that much difference in price. But if that's what they want to fix it, I'd quickly accept it before they change their price. Good luck! 🙂

    Jack E/NJ