Nitro AN517-54 / Care Center 4.00.3046 / Windows 11 Pro - works only once afters installation

Misiocyt
Misiocyt Member Posts: 8

Tinkerer

Hi,

problem as in topic. Care Center works only once, right after installation. If I wan to run care center again it says taht its still initializing and thats it. I can open care center only once after installation. Reinstalling helps nothing. Still just one opening...

Answers

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • billsey
    billsey ACE Posts: 34,383 Trailblazer

    Permissions likely aren't set right for launching the ACC service.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Misiocyt
    Misiocyt Member Posts: 8

    Tinkerer

    Hi.

    I've tried everything you wrote but still nothing :(

    I've installed Care Center S from Microsoft shop - still the same, after starting again windows app still doesn't work.

    Opening app as an administrator - still the same, doesn't work.

    Only reinstalling App works but only until shutting down the windows. After rebooting doesn't work again.

  • billsey
    billsey ACE Posts: 34,383 Trailblazer

    Uninstall the Windows Store version, the go to Acer's support site and download it from the Applications tab and install that one with Administrator permissions.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Misiocyt
    Misiocyt Member Posts: 8

    Tinkerer

    Still nothing.

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    try the following mate:

    1. insert a usb flash drive to your laptop or desktop computer. (be sure to backup the contents of your usb flash drive)
    2. download rufus, then run it.
    3. left click the drop down arrow next to the word "SELECT" and left click "DOWNLOAD" to download the original Windows 11 ISO from Microsoft. Watch the full tutorial 
    4. after that, press START. wait for it to finish.
    5. close rufus, open your usb flash drive then run the setup executable.
    6. be sure to backup all the files in Drive C: or any drive partition where the operating system resides before doing step 5.
    7. be sure you have a good internet connection for the contents of the flash drive to be updated to the latest.
    8. as the setup runs, select delete all files, like you are installing a fresh operating system.
    9. wait and trust the process to complete.
    10. after that, download the latest official drivers from Acer. 
    11. download the serial number detection utility/tool to obtain the device serial number or SNID
    12. download all the drivers, extract each, then install.
    13. hopefully, your problem will be solved.
    14. driver problems happens when you restore your operating system using the factory recovery image.
    15. after all the drivers installed and working properly. make an image of the whole drive using macrium reflect, aomei, easeus, minitool and many others. Watch the tutorial 
    16. the purpose of making your own backup image of the whole drive is to shorten the restoration process in case of problems or malware attacks.

    NOTE: if you only like to download the operating system, follow steps 1 up to 4

    😉

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • Misiocyt
    Misiocyt Member Posts: 8

    Tinkerer

    edited February 2023

    leonaip, thanks for help but I don't need Acer Care Center that much. It's a huge loss of time for doing all that you wrote. I've just did all that on my doughter's new laptop (without OS) and it lasted two evenings.

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • billsey
    billsey ACE Posts: 34,383 Trailblazer

    With the issue present, kill the ACCStd.exe process in Task Manager then open Service and verify the ACCsrv service is running. When it's running go to C:\Program Files (x86)\Acer\Care Center and run the ACCStd.exe file. Does that work?

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Misiocyt
    Misiocyt Member Posts: 8

    Tinkerer

    Nope, nothing happens.

    Acer Care center opens only once untill next system start. After reopening system Care Center still says “initializing”

  • billsey
    billsey ACE Posts: 34,383 Trailblazer

    So the service is running and restarting the GUI still fails? :(

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    right click ACCStd.exe and select run as Administrator

    that should solve the problem 😉

    create a shortcut to the desktop so you can manually launch it as the computer starts

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • Misiocyt
    Misiocyt Member Posts: 8

    Tinkerer

  • Misiocyt
    Misiocyt Member Posts: 8

    Tinkerer

    I did some cleaning, uninstalling and reinstalling and for now its working. Maybe some other program made some conflict or something, I don't know. Couple system shutdown and start and it works for now… I'll see for how long…

  • Bucksnort
    Bucksnort Member Posts: 20 Troubleshooter

    How about this….Acer put out a working version of CARE CENTER!!!!!!!