AL2416 W cannot click on its cursor just goes behind it.

fulton

Hi Thank you for all your help, tried everything suggested but to no avail. Had to install Revo Uninstaller to remove it, even then it took

three tries. No thanks to Acer help line they do not even recognise their own serial and Snid numbers, got nowhere with their help line

very disapointing. But thanks again to the community who tried to help

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JackE

The help line usually only works for machines still under warranty.

fulton

You have answered one of my thoughts. should I buy Acer products NO.

Thanks for your help

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JackE

I'm gonna guess the line is mainly set up to arrange to send machines back for warranty repairs rather than trying to troubleshoot them on the phone or chatline. Same way goes for out of warranty machines, they want the machine sent back.after you arrange a self-help service ticket on the support page. Some other countries and regions operate differently.