AL2416 W cannot click on its cursor just goes behind it.

fulton
fulton Member Posts: 12

Tinkerer

edited February 2023 in Monitors

Monitor starts ok, but a dialg box appears. saying epowering technolog. cannot click on it cursor just goes behind it. the box just keeps coming and going

 [Edited the thread to add issue detail]

«1

Answers

  • Go to Task Manager Startup Apps then look for Empowering Technologies in the list and disable it in top right corner for Win-11 or Win-10 it should be down the bottom left corner, then restart your computer. That should fix your problem., good luck

  • fulton
    fulton Member Posts: 12

    Tinkerer

    Thank you for your reply. have carried out your instructions in Task Manager no Empowering Technologies.


  • fulton
    fulton Member Posts: 12

    Tinkerer

    edited February 2023

    Acer AL2416W

    After switcing on a dialog box appears sayin Empowering Technology . The screen then flickers and another box appears saying Auto Config please wait. This then happens every few seconds.

    have looked on task manager for this empowering technology in start up but cannot find. Picture is fine and colours ok.


     [Edited the thread to add issue detail]

  • Hi @fulton It may be related to the resolution and the video refresh rate, how do you have it configured?

    UTC+2

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  • fulton
    fulton Member Posts: 12

    Tinkerer

    Have never altered video or refresh rate. the monitor has always work perfectly as it came out of the box. Have tried contacting Acer HOPELESS.

  • Is the video driver provided by Acer or did you install the one from the video card manufacturer?

    UTC+2

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Pro bono, no trabajo ni hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • fulton
    fulton Member Posts: 12

    Tinkerer

    It is provided by the video card, checked on settings running at 60.000Hz

  • Try uninstalling the driver from device manager and reboot.

    A generic will be installed, test if the problem is solved.

    If it is resolved, download the latest driver available from the Acer page for your model.

    Once installed, go to Windows Update to see if it offers you a newer update.

    UTC+2

    Please click "Like" if my answer was helpful or mark it as a solution if it was resolved, thanks!

    I use Google Translate for English, German, Portuguese and French.

    Pro bono, I don't work or speak in the name of Acer

    Por favor, haga clic en "Me gusta" si mi respuesta fue útil o márquela como solución si fué resuelta, gracias!

    Pro bono, no trabajo ni hablo en nombre de Acer

    MSFT MVP (2003-21) & Windows Insider

    X (Twitter)

  • leonaip
    leonaip Member Posts: 417 Specialist WiFi Icon

    download and install IObit Driver Booster to update all your outdated drivers

    download here

    If my answers/solutions help you, please consider hitting "Like" and "Yes".

    Regards and God speed 😉


    Acer Nitro 5 AN515-58

    - Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores

    - 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz

    - RAM 8 GB DDR4 MAX 32 GB

    - SSD 512 GB Nvme

    - Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )


  • billsey
    billsey ACE Posts: 31,436 Trailblazer

    The Empowering Technology popup is an application Acer used to install as part of their typical build. I believe it's been replaced these days with Acer Care Center. It's not an issue with the monitor, just an app on the computer. You can use msconfig to disable that app from starting or just uninstall it, but then it won't be monitoring things like your disk health...

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • fulton
    fulton Member Posts: 12

    Tinkerer

    Hi Have been into msconfig, but cannot find any acer apps. would it be under another name.

    Thanks Eric

  • fulton
    fulton Member Posts: 12

    Tinkerer

    Hi Have conneted a HP monitor and it works perfectly, no problems. The problem is only when using the Acer monitor.

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    The menu won't work properly if there is no video signal from the PC. Did you check the PC video signal output and cable connection?

    Jack E/NJ

  • fulton
    fulton Member Posts: 12

    Tinkerer

    The problem only happens when using the Acer monitor. Have connected a HP monitor using the same connection leads, and it works perfectly. And the Enpowering Technology box does not appear. When I change back to the Acer monitor the box appears.

    .

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    Has the Acer monitor ever worked on your PC?

    Jack E/NJ

  • fulton
    fulton Member Posts: 12

    Tinkerer

    Yes bought monitor new, worked fine for years then this problem started. apart from this great picture quality.

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    Do you mean that the empowering technology menu was much sharper before this happened?

    Jack E/NJ

  • fulton
    fulton Member Posts: 12

    Tinkerer

    No that is just the photo I took. It is still clear the menu comes up and fashes on and of but not to any time frame

    cannot click on any of the icons try to move the cursor over the menu and just goes behind the menu

  • JackE
    JackE ACE Posts: 44,330 Trailblazer

    Unplug all the cables including power . Press and hold its power button for about a minute. Try it again.

    Jack E/NJ

  • billsey
    billsey ACE Posts: 31,436 Trailblazer

    One of the buttons might be stuck as well…

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.