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AL2416 W cannot click on its cursor just goes behind it.
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Go to Task Manager Startup Apps then look for Empowering Technologies in the list and disable it in top right corner for Win-11 or Win-10 it should be down the bottom left corner, then restart your computer. That should fix your problem., good luck
Tinkerer
Thank you for your reply. have carried out your instructions in Task Manager no Empowering Technologies.
Tinkerer
Acer AL2416W
After switcing on a dialog box appears sayin Empowering Technology . The screen then flickers and another box appears saying Auto Config please wait. This then happens every few seconds.
have looked on task manager for this empowering technology in start up but cannot find. Picture is fine and colours ok.
[Edited the thread to add issue detail]
Hi @fulton It may be related to the resolution and the video refresh rate, how do you have it configured?
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In the communities in French, English, German and Portuguese I use the Google translator, thank you.
MenteAtenta,
Ad honorem, no trabajo ni hablo en nombre de Acer
Microsoft MVP Reconnect & Windows Insider
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Tinkerer
Have never altered video or refresh rate. the monitor has always work perfectly as it came out of the box. Have tried contacting Acer HOPELESS.
Is the video driver provided by Acer or did you install the one from the video card manufacturer?
Por favor haga clic en "Me gusta" si encontró útil mi respuesta o márquela como solución si resolvió el problema, gracias.
Please "like" if you found my answer helpful or mark it as solution if it solved the problem, thanks.
In the communities in French, English, German and Portuguese I use the Google translator, thank you.
MenteAtenta,
Ad honorem, no trabajo ni hablo en nombre de Acer
Microsoft MVP Reconnect & Windows Insider
Twitter
Tinkerer
It is provided by the video card, checked on settings running at 60.000Hz
Try uninstalling the driver from device manager and reboot.
A generic will be installed, test if the problem is solved.
If it is resolved, download the latest driver available from the Acer page for your model.
Once installed, go to Windows Update to see if it offers you a newer update.
Por favor haga clic en "Me gusta" si encontró útil mi respuesta o márquela como solución si resolvió el problema, gracias.
Please "like" if you found my answer helpful or mark it as solution if it solved the problem, thanks.
In the communities in French, English, German and Portuguese I use the Google translator, thank you.
MenteAtenta,
Ad honorem, no trabajo ni hablo en nombre de Acer
Microsoft MVP Reconnect & Windows Insider
Twitter
download and install IObit Driver Booster to update all your outdated drivers
download here
If my answers/solutions help you, please consider hitting "Like" and "Yes".
Regards and God speed 😉
Acer Nitro 5 AN515-58
- Intel Core i5-12500H 12th gen Octacore ( 2.70 ghz... Turbo up to 4.50 ghz ) with p-cores and e-cores
- 15.6 inch thin bezel IPS FHD ( 1920X1080 ) 144hz
- RAM 8 GB DDR4 MAX 32 GB
- SSD 512 GB Nvme
- Nvidia Geforce RTX 3050 ( DEDICATED 4 GB GDDR6 )
The Empowering Technology popup is an application Acer used to install as part of their typical build. I believe it's been replaced these days with Acer Care Center. It's not an issue with the monitor, just an app on the computer. You can use msconfig to disable that app from starting or just uninstall it, but then it won't be monitoring things like your disk health...
Tinkerer
Hi Have been into msconfig, but cannot find any acer apps. would it be under another name.
Thanks Eric
Tinkerer
Hi Have conneted a HP monitor and it works perfectly, no problems. The problem is only when using the Acer monitor.
The menu won't work properly if there is no video signal from the PC. Did you check the PC video signal output and cable connection?
Tinkerer
The problem only happens when using the Acer monitor. Have connected a HP monitor using the same connection leads, and it works perfectly. And the Enpowering Technology box does not appear. When I change back to the Acer monitor the box appears.
.
Has the Acer monitor ever worked on your PC?
Tinkerer
Yes bought monitor new, worked fine for years then this problem started. apart from this great picture quality.
Do you mean that the empowering technology menu was much sharper before this happened?
Tinkerer
No that is just the photo I took. It is still clear the menu comes up and fashes on and of but not to any time frame
cannot click on any of the icons try to move the cursor over the menu and just goes behind the menu
Unplug all the cables including power . Press and hold its power button for about a minute. Try it again.
One of the buttons might be stuck as well…