Swift SF514-55T Fingerprint scanner this option is currently unavailable cannot find the driver

Rupotty

Hi AC

The fingerprint scanner stopped working yesterday, been fine all year but suddenly stopped! Device Manager does not show biometrics as a screenshot so I

Looks like a general Windows Hello problem? I downloaded a new Fingerprint driver from the Acer website and installed but nothing! The laptop does not recognise the Fingerprint scanner :-(

cannot find the driver!

[Edited the thread to add the issue detail]

Rupotty

And miraculously just like that its working again! :-o

brummyfan2

https://community.acer.com/en/discussion/comment/1166126#Comment_1166126

Thanks for posting the outcome, glad it works again, sometimes a reboot rectify minor glitches 🙂

billsey

Yeah, it's the underlying internal USB port acting up. Microsoft seems to have done something in the last couple of years that randomly corrupts the data coming from a USB port, and that can either make the device misbehave or disappear entirely. It often fixes itself after a while, though sometimes it takes more desperate measures. I wish we had a consistent solution...