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The fingerprint scanner stopped working yesterday, been fine all year but suddenly stopped! Device Manager does not show biometrics as a screenshot so I
Looks like a general Windows Hello problem? I downloaded a new Fingerprint driver from the Acer website and installed but nothing! The laptop does not recognise the Fingerprint scanner :-(
cannot find the driver!
[Edited the thread to add the issue detail]
FAQ & Answers
And miraculously just like that its working again! :-o
Thanks for posting the outcome, glad it works again, sometimes a reboot rectify minor glitches 🙂
Acer Predator PT516-51s Performance Results - UserBenchmark
Yeah, it's the underlying internal USB port acting up. Microsoft seems to have done something in the last couple of years that randomly corrupts the data coming from a USB port, and that can either make the device misbehave or disappear entirely. It often fixes itself after a while, though sometimes it takes more desperate measures. I wish we had a consistent solution...