I have a problem going on with my display settings

Trackerskill13Trackerskill13 Member Posts: 19 Troubleshooter

So it all started on Monday when I tried to log on and play some games my display screen was only connecting to my monitor not my laptop, the laptop is just a black screen and now it has my audio all messed up and I cant here stuff from my headphones I was wondering if anyone knew how to fix this or if anyone knows what's going on

FAQ & Answers

  • wascaswascas Member Posts: 1,084 Valued Contributor

    What is the exact model name? Example AN515-56-50HK.

  • Trackerskill13Trackerskill13 Member Posts: 19 Troubleshooter

    How do i find that

  • wascaswascas Member Posts: 1,084 Valued Contributor
  • William_mk2William_mk2 Ally Posts: 3,326

    @Trackerskill13


    I hope you are able to see the display screen properly now.


    I understand you say "now it has my audio all messed up and I cant here stuff from my headphones"


    click on start - settings - system – sound – You will see chose your output and input device 

    On the " chose your output device " - chose headset or speakers as you desire..

    On the "chose your input device" - click on drop down menu - chose microphone as the input 


    On type here to search on the lower left corner 

    type microphone privacy 

    go to microphone privacy settings on the top

    check whether Allow access to the microphone on this device is on 

    If it is off - click on change and turn it on


    Allow apps to access your microphone is on 


    Scroll down - chose which microsoft store apps can access your microphone

    check the apps escpecially zoom, skype , camera to on


    Allow Desktop apps to access your microphone to on


    It should work fine ..


    If it is still not working..


    Try windows x 

    Go to device manager - Go to sound video and game controllers. Expand it 

    Uninstall the sound driver from device manager. Please uninstall all the items below the sound video and game controllers. Restart the computer. It should work fine.. 


    If it is still not working 

    Uninstall the sound driver from device manager 

    Dont restart the computer. 

    Go to support.acer.com 

    chose your country 

    type snid or chose your model 

    go to drivers 

    Install the sound driver 


    It shoud work fine.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Trackerskill13Trackerskill13 Member Posts: 19 Troubleshooter
    edited December 2022

    still haven't fixed my display settings sadly

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