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Noticed my Nitrosense was not working when my keyboard backlights defaulted to red, Nitrosense button stopped working and fan speed control wasn't available. Uninstalled and redownloaded from Acer Support website, extracted and tried to run setup.exe but the installation fails every time with no error code or reasoning.
After digging deeper, discovered Acer Care Centre is running in the system tray but is also unable to open. I tried to uninstall this but the uninstallation fails preventing me from reinstalling files from Acer Support.
After a bit of research this seems to be a semi-common issue with none of the fixes found online working for me. I contacted Acer (still within warranty) and they've told me I need to send my laptop off for repair. I'm apprehensive to do this for obvious reasons and want to try and sort this myself but not sure what else to do without exacerbating the problem further.
What I've tried so far;