backlight bleed issue helios 300

haiykut

hello everyone. i bought a helios 300 2 days ago.  i just noticed that backlight issue. wanted to ask is it normal or not. i see it with lights on and off. should i use warranty to change it? 


{Thread was edited to add model name to the title}

StevenGen

haiykut said:

hello everyone. i bought a helios 300 2 days ago.  i just noticed that backlight issue. wanted to ask is it normal or not. i see it with lights on and off. should i use warranty to change it? 

Blacklight bleed is common in cheaper laptops. tbh if you have no other issues with the laptop I would just accept it. blacklight bleed is something I've seen in many laptops, and there is no reason to suspect a replacement would be much better (since its such a common issue). Also this issue can be caused by the bezel applying too much pressure to the screen panel. If you readjust the bezel most of that will go away but and seeing that your laptop is brand new and under warranty I would send the laptop to Acer, don't touch it and/or do anything that will void your warranty. Also read this guide "What Is Backlight Bleed And How Can You Fix It?" as it explains the bleed issues very well or and also look at a forum post "Backlight Bleed on my Acer Helios 300 2019 model - PH315-52" as its explained there also. But and as I've said don't touch or do anything to your new laptop just suggest to Acer the causes that they should look at to fix your laptop, that is if Acer considers that there is a bleeding issue as you haven't documented it very well above, as all I can see is a blank screen which is a totally different issue and needs a definite Acer Support fix.

haiykut

StevenGen said:

haiykut said:

hello everyone. i bought a helios 300 2 days ago.  i just noticed that backlight issue. wanted to ask is it normal or not. i see it with lights on and off. should i use warranty to change it? 

Blacklight bleed is common in cheaper laptops. tbh if you have no other issues with the laptop I would just accept it. blacklight bleed is something I've seen in many laptops, and there is no reason to suspect a replacement would be much better (since its such a common issue). Also this issue can be caused by the bezel applying too much pressure to the screen panel. If you readjust the bezel most of that will go away but and seeing that your laptop is brand new and under warranty I would send the laptop to Acer, don't touch it and/or do anything that will void your warranty. Also read this guide "What Is Backlight Bleed And How Can You Fix It?" as it explains the bleed issues very well or and also look at a forum post "Backlight Bleed on my Acer Helios 300 2019 model - PH315-52" as its explained there also. But and as I've said don't touch or do anything to your new laptop just suggest to Acer the causes that they should look at to fix your laptop, that is if Acer considers that there is a bleeding issue as you haven't documented it very well above, as all I can see is a blank screen which is a totally different issue and needs a definite Acer Support fix.

i already searched about it. i meant, is it much enough to use warranty to change or not. i cant see any standart about it and wanted to learn. i wiped the screen, reduced the brightness. havent solved it. i see it on the upper right and middle sides. lower sides cause from camera, i dont see any problem on lower sides.