Hi @ af2003
This computer is not supported” when installing the PredatorSense software. This error may occur if the model name in the BIOS does not include the word Predator (i.e., G6-710 instead of Predator G6-710). You can verify the system model name in the Acer Care Center application as shown in the screenshot below.
Cannot install predator sense, predator sense cannot open(computer not supported) PT315-53
af2003
Member Posts: 5 New User
Hello I recently received my laptop back from repair 3 weeks ago with a motherboard replacement.
3 weeks later after restarting my laptop i noticed a blue rectangle popup saying predator sense cannot open, i went into app settings repaired and rest the app and wouldn't still open app so i uninstalled.
I then went to Acer's driver website for my model PT315-53 and downloaded predator sense for my OS windows then bam clicked install, other to find a pop up computer not supported. I am now wondering what to do and when i go to care centre my laptop name is Aspier XXXX with a different SNID number that is not recognised on Acers system.
Any help would be appreciated, but it is safe to say i am not gonna buy an acer product again.
3 weeks later after restarting my laptop i noticed a blue rectangle popup saying predator sense cannot open, i went into app settings repaired and rest the app and wouldn't still open app so i uninstalled.
I then went to Acer's driver website for my model PT315-53 and downloaded predator sense for my OS windows then bam clicked install, other to find a pop up computer not supported. I am now wondering what to do and when i go to care centre my laptop name is Aspier XXXX with a different SNID number that is not recognised on Acers system.
Any help would be appreciated, but it is safe to say i am not gonna buy an acer product again.
(Thread was edited to add model name to the title)
[Edited the thread to add issue detail]
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Answers
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Hi @ af2003
This computer is not supported” when installing the PredatorSense software. This error may occur if the model name in the BIOS does not include the word Predator (i.e., G6-710 instead of Predator G6-710). You can verify the system model name in the Acer Care Center application as shown in the screenshot below.
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Hi @af2003,One of the quickest ways to fix PredatorSense issues is to uninstall and reinstall the app.
- Launch the Task Manager, right-click on PredatorSense and close the app.
- Check again and close out of all Predator instances.
- Then uninstall the app and restart your computer.
- After you do that, go to Acer's official website.
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af2003
Kindly follow the details from the link given below
https://community.acer.com/en/discussion/566149/acer-predator-ph317-52-predatorsense#latest
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Click on "Yes" if it answers your question.
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Thanks all sorted i downloaded predator sense installer and renamed the model name in plug folder to Aspier XXXX and it installed0
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The correct thing is to correct the model name in the bios. I advise contacting acer tech support again so they can correct the model name with the dmitools program.
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelho
TrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor!
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How can I change the model name? In my bios the name is without "predator".
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This procedure is only performed by technical support.
Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
Detection tool click here to find the serial number or partnumber of your model!
egydiocoelhoTrailblazerFor users of the English, Spanish, French and German community, I will be using google translator!
ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! 0 -
hey looking for someone to help me installing predator sense and its telling me this computer is not supported. I read here about checking the product name in the BIOS its Predator PO9-600_RGB same as care centre and same in the Plug folder I can't get it installed for over 2 years now.
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