ES-11 wont boot up

AdrianC
AdrianC Member Posts: 36

Tinkerer

My laptop froze during use - rebooted. And it came up with: Your PC/Device needs to be repaired Error code:0xc000000e

I have used a Windows 10 recovery USB and once in the recovery mode none of the options work. 

I have tried command prompt and repairing boot files but this doesnt work.

I'm beginning to think that my eMMC drive has failed. Is there anyway I can diagnose this from command prompt?

I did upgrade the RAM 3 weeks ago but no other changes.

Thanks




Best Answer

«13

Answers

  • JackE
    JackE ACE Posts: 45,100 Trailblazer
    >>>I'm beginning to think that my eMMC drive has failed. Is there anyway I can diagnose this from command prompt?>>>

    At the command prompt enter 'diskpart'
    At the diskpart prompt enter 'list disk'
    Please post a phone photo of result

    Also, shut the machine off by pressing and holding the power button
    Turn it back on and immediately tap the F2 key to enter the BIOS menu
    Please post  a phone photo of the BIOS INFORMATION tab

    Jack E/NJ

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    I'd probably remove the hard drive and mount as a slave to a desktop. Then run diagnostics to see if bad.
  • JackE
    JackE ACE Posts: 45,100 Trailblazer
    The emmc drive is soldered to the mainboard.

    Jack E/NJ

  • AdrianC
    AdrianC Member Posts: 36

    Tinkerer

    edited February 2022
    Hi thanks here are pics


  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    edited February 2022
    In diskpart:
    sel disk 0
    list part

  • AdrianC
    AdrianC Member Posts: 36

    Tinkerer

    sorry I dont understand?
  • AdrianC
    AdrianC Member Posts: 36

    Tinkerer

    did those in diskpart and it said: There are no partitions on this disk to show

  • JackE
    JackE ACE Posts: 45,100 Trailblazer
    In diskpart, disk 1 is the emmc boot drive. Disk 0 seems to be a non-bootable 2.5" MBR partitioned data SSD.

    OK. Please post a phone photo of the BIOS BOOT tab.


    Jack E/NJ

  • AdrianC
    AdrianC Member Posts: 36

    Tinkerer

    Thanks. Have attached - lifted up USB to 1 to enable recovery.
  • JackE
    JackE ACE Posts: 45,100 Trailblazer
    Go back to BIOS menu. Enable the F12 boot option in the MAIN tab. Also make WindowsBootManager first in the BOOT order again in  the BOOT tab. Don't try to change the boot order from the way it originally was!!! Then press F10 to save settings and exit.

    Shut the laptop off again. Then with the USB recovery stick still inserted, turn it on and immediately tap the F12 key.  You should get an F12 boot menu with at least two entries. One is Windows Boot Manager. The other is the USB recovery stick. Report back on if this is what you see.

    Jack E/NJ

  • AdrianC
    AdrianC Member Posts: 36

    Tinkerer

    Done that and see Boot option menu. 1 being Windows Boot Manager (HBG4a2) and 2 the USB
  • JackE
    JackE ACE Posts: 45,100 Trailblazer
    What happens now when you select WinBootMgr?

    Jack E/NJ

  • AdrianC
    AdrianC Member Posts: 36

    Tinkerer

    Comes up with the same error message and wont boot.
  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    edited February 2022
    OK disk 0 is the EMMC and does not seem to be formatted. Disk 1 (32GB with GPT) looks like your USB bootablerecovery disk. How did you get to  DISKPART ? Disk 2 looks like a 4GB "something". Does your PC have a SD or microSD slot with a 4gb card in it ? If so, remove.
  • AdrianC
    AdrianC Member Posts: 36

    Tinkerer

    No pretty sure that the Disk 1 is the emmc and think the Disk 2 is the recovery. Got to DISKPART via instructions above from JackE
  • JackE
    JackE ACE Posts: 45,100 Trailblazer
    Go back to diskpart prompt from the USB recovery stick. At the diskpart prompt

    Enter 'select disk 1'
    Then enter 'list volume'

    Post phone photo if possible.

    Jack E/NJ

  • AdrianC
    AdrianC Member Posts: 36

    Tinkerer

    I have booted using Hirons Boot CD. It allowed me to explore the different drives - on the emmc 32GB there's nothing left on there! No Windows files its pretty much blank. It seems as though the drive has been wiped.
  • JackE
    JackE ACE Posts: 45,100 Trailblazer
    Unfortunately, flash drive & chips fail catastrophically that way. You can try to re-install Windows on it from the installation stick. If not, you might be able to install Windows on the 128GB 2.5"  SSD but you'd have to get all your data off it first using another machine and a 2.5" USB-to-SSD/HDD adapter (less than $10). If your BIOS doesn't allow legacy mode, then the 2.5" SSD would have to be converted to GPT partitioning from MBR.

    Jack E/NJ

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    edited February 2022
    If you have a 32GB Windoiws device, you need something newer with at least 128GB SSD (I prefer 500 GB - cheap). With only 32GB Windows 10 updates are a royal pain. What is the 111 (128GB) disk 0? That is usually the local hard disk. What is the product number (e.g. NX.GG4AA.001) , I find several ES1-132s ?
    BTW not particularly uncommon. See here. Do you know how to boot a live Linux from USB ? Gparted is a handy tool.
  • JackE
    JackE ACE Posts: 45,100 Trailblazer
    A 2.5" 128GB is already installed. If Win10 can be installed on the 128GB instead of the dead eMMC,  we can think about getting a bigger 2.5" SSD later on.

    Jack E/NJ