Aspire 5 A514-54 Crashing - Known Problem & Still No Fix

NH1971
NH1971 Member Posts: 2 New User

I've just bought a Aspire 5 A514-54 and it crashes every few hours. Normally when in MS Teams or when streaming. 
I've found a thread from last year that seems to show a common issue but no details of a fix. 

Anybody know if the issue resolved. Looks like waiting for a new graphics card driver maybe?

https://community.acer.com/en/discussion/631962/loving-my-aspire-5-a514-54-but-already-crashed-twice

Laptop is not really fit for work purpose so suspect may need to be returned! 

Answers

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @NH1971

    Since your laptop is new, it must be still under warranty. I'll advise don't do anything drastic to void the warranty. Contact Acer for repair. If still within return peroid, try return it, as repairing may take weeks.