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Screen covered in horizontal and vertical lines on wake ED273URPbidpx

jonnyreadingjonnyreading Member Posts: 4 New User
edited January 1 in Monitors
I've got an Acer ED273URPbidpx monitor that's exhibiting some strange horizontal and vertical lines when waking from being inactive for roughly a day or more. It happens with or without any inputs connected so is not a graphics issue as far as I'm aware.
The lines start off completely blocking anything being visible, then slowly clear over the course of 5 - 10 minutes, and at some point will suddenly snap to normal. Anyone experienced anything similar? Is there something I can try or is it destined to be sent off for repair?

Pictures of issue attched.
Thanks!

Thread was edited to add model name to the title

Best Answer

  • brummyfan2brummyfan2 ACE Posts: 21,658 Trailblazer
    edited January 3 Accepted Answer
    Hi,
    Could you please try these one by one:
    1.Connect the laptop to an external display like TV or another PC with a HDMI cable and see whether it looks the same.
    2.While these lines appear move the panel to different positions and check whether there are any changes.

    Hi,
    1. Plugging the laptop into my TV shows no issues whatsoever, so I don't think it's a problem with the laptop or the HDMI cable.
    2. Moving the monitor to different positions doesn't seem to have any affect
    Thanks
    Hi,
    Results from 1 shows that your driver has no issues and nothing wrong with your system, 2nd results shows that the cable connection is fine, you can visually check the cable for any damage but most probably you may have to replace the panel, anyway wait for the suggestion from @billsey as well.

FAQ & Answers

  • brummyfan2brummyfan2 ACE Posts: 21,658 Trailblazer
    Hi,
    Could you please try these one by one:
    1.Connect the laptop to an external display like TV or another PC with a HDMI cable and see whether it looks the same.
    2.While these lines appear move the panel to different positions and check whether there are any changes.

  • billseybillsey ACE Posts: 21,333 Trailblazer
    Since your monitor isn't a laptop I'll step in. :) Those do not look good though. Do they also show up if you are not connected to the computer? If so it's definitely hardware and you need to open a ticket with Acer or swap it with your vendor. If they only show while connected to the computer we will need to look at your video card, drivers and cabling. First step to do that is boot into the BIOS and see if they are present there as well.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jonnyreadingjonnyreading Member Posts: 4 New User
    Hi,
    Could you please try these one by one:
    1.Connect the laptop to an external display like TV or another PC with a HDMI cable and see whether it looks the same.
    2.While these lines appear move the panel to different positions and check whether there are any changes.

    Hi,
    1. Plugging the laptop into my TV shows no issues whatsoever, so I don't think it's a problem with the laptop or the HDMI cable.
    2. Moving the monitor to different positions doesn't seem to have any affect
    Thanks
  • billseybillsey ACE Posts: 21,333 Trailblazer
    Do they show up in the splash screen when you first turn the monitor on?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • brummyfan2brummyfan2 ACE Posts: 21,658 Trailblazer
    edited January 3 Accepted Answer
    Hi,
    Could you please try these one by one:
    1.Connect the laptop to an external display like TV or another PC with a HDMI cable and see whether it looks the same.
    2.While these lines appear move the panel to different positions and check whether there are any changes.

    Hi,
    1. Plugging the laptop into my TV shows no issues whatsoever, so I don't think it's a problem with the laptop or the HDMI cable.
    2. Moving the monitor to different positions doesn't seem to have any affect
    Thanks
    Hi,
    Results from 1 shows that your driver has no issues and nothing wrong with your system, 2nd results shows that the cable connection is fine, you can visually check the cable for any damage but most probably you may have to replace the panel, anyway wait for the suggestion from @billsey as well.
  • jonnyreadingjonnyreading Member Posts: 4 New User
    Hi,
    Yes I get the lines on the splash screen when turning on the monitor, so I guess that points pretty conclusively to a hardware issue?

    Thanks
  • billseybillsey ACE Posts: 21,333 Trailblazer
    Since you get the issue even in the splash screen the issue has to be in the monitor itself, not in the video source or the cabling. :(
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • jonnyreadingjonnyreading Member Posts: 4 New User
    Thanks for everyone's help - I've booked the panel in for repair with Acer
  • billseybillsey ACE Posts: 21,333 Trailblazer
    Let us know how it comes out.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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