Both fans for Helios 300 PH315-51-79G0 not working

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Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,988 Pathfinder
    @JBuzzy the whole fan.  
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  • JBuzzy
    JBuzzy Member Posts: 14

    Tinkerer

    @AnhEZ28

    I was looking at the fans and thought they looked similar. Is the cpu and gpu fans the same? I can’t find a cpu and gpu fan anywhere and it just says PH-315 fan and not a set. 
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,988 Pathfinder
    @JBuzzy they are the same so you can buy two CPU or GPU named fans.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
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  • JBuzzy
    JBuzzy Member Posts: 14

    Tinkerer

    I had recently sent my laptop off to a tech shop which they said they would look at it. They had a look at the fans and told me that the fans were getting power but the fans won’t spin. I already knew this because I had used a multimeter but I’m worried now because it might be a motherboard issue or software issue. They gave it back because Acer didn’t have any parts for my laptop in stock and didn’t know when they would get more parts. I called up Acer repair and spoke to them about how it wouldn’t work and so they asked when I bought the laptop and which I said 2018 December. The lady that was on the phone told me that they won’t fix it because it is older than 3 years? It’s 3 years and 1 month old, I don’t see an issue on why I can’t send it to them and they can look at it to see if it’s the fans, motherboard or the software. I find it ridiculous that they can’t help me or won’t look to see if they have spare parts to fix it. 
  • JBuzzy
    JBuzzy Member Posts: 14

    Tinkerer

    edited January 2022 Answer ✓
    @AnhEZ28

    I ended up buying new fans. I replaced them with the old ones and started up the laptop to hear the fans spinning. I checked predator sense and both are running at 6122 rpm. Also, Thank you for helping.