Nitro 5 AN515-43 Should I reinstall Windows 10?

HULEHULALE
HULEHULALE Member Posts: 4 New User
edited October 2021 in Nitro Gaming
I am having some driver issues with my laptop which I got a few months ago.
Should I reinstall Windows? Will my steam game saves be fine?

Best Answer

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited October 2021 Answer ✓
    @HULEHULALE


    If you do "keep my files "   It will remove all the applications which are present on your computer.    It will not remove your personal files.. 


    Before trying  keep my files you can try the following steps..


    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin 
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..


    Try and check whether it is working now ..


    If it is not working.. 


    Kindly create a new user and set it as administrator from the link given below


    https://community.acer.com/en/kb/articles/424-windows-10-add-a-new-user-account


    click on the user name - set it as admin 

    Logout and login as a new user and check 


    If it is not working ..


    Try windows + x


    Go to device manager.  Right click on the driver which is causing the issue.  Click on update.  Check whether it is working fine.  If it is not working .. Right click on the driver which is causing the issue.  Click on uninstall and restart the computer.  Check whether it is working fine 



    If it is still not working 
    Again uninstall the driver from device manager - Don't restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    Install the driver and check.. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

Answers

  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
    @HULEHULALE

    What is your PC's full model number?
    If you are worried about the game files you can reset your PC but use the option to keep files.

    When bootup ( still in black screen), hold down ALT ( or Fn+ALT keys) and keep tapping F10 key until you see the restore menu.

    In restore menu:

    Troubleshoot->Reset This PC->Keep My Files

    That should do it.

  • HULEHULALE
    HULEHULALE Member Posts: 4 New User
    ttttt said:
    @HULEHULALE

    What is your PC's full model number?
    If you are worried about the game files you can reset your PC but use the option to keep files.

    When bootup ( still in black screen), hold down ALT ( or Fn+ALT keys) and keep tapping F10 key until you see the restore menu.

    In restore menu:

    Troubleshoot->Reset This PC->Keep My Files

    That should do it.

    The model is Acer Nitro 5 AN515-43
    So will reinstalling fix any driver error?
  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder
    edited October 2021 Answer ✓
    @HULEHULALE


    If you do "keep my files "   It will remove all the applications which are present on your computer.    It will not remove your personal files.. 


    Before trying  keep my files you can try the following steps..


    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin 
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..


    Try and check whether it is working now ..


    If it is not working.. 


    Kindly create a new user and set it as administrator from the link given below


    https://community.acer.com/en/kb/articles/424-windows-10-add-a-new-user-account


    click on the user name - set it as admin 

    Logout and login as a new user and check 


    If it is not working ..


    Try windows + x


    Go to device manager.  Right click on the driver which is causing the issue.  Click on update.  Check whether it is working fine.  If it is not working .. Right click on the driver which is causing the issue.  Click on uninstall and restart the computer.  Check whether it is working fine 



    If it is still not working 
    Again uninstall the driver from device manager - Don't restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    Install the driver and check.. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★