image

Clear screen after chromebook update for Chromebook CB5-312T (R-13 on the cover)

brendarobersbrendarobers Member Posts: 2 New User
edited August 2021 in Chromebooks
Turned out great until now, when I restarted to apply the google update. 

After the update, I see the screen with the google logo and "chrome" briefly, then, at that point a dark screen, then, at that point a glimmer of a white screen briefly, then, at that point dark once more. In the event that I press the up button, it will show the login screen, cycles to the screens recorded previously. 

I took a stab at depleting the battery, power restart, and utilizing one more screen through HDMI. No karma. As it would turn out, this happened seven days past the finish of item support.

Thanks.

FAQ & Answers

  • JackEJackE ACE Posts: 39,873 Trailblazer
    Try this.

    (1) Press & hold power button till completely off with no lit LEDs
    (2) Unplug charger and anything attached to ports.
    (3) Press & hold reload key+power key for 60 seconds
    (4) Plug charger back in. Wait for battery charge LED to turn from steady orange to steady blue
    (5) Try to turn it on again



    Jack E/NJ
  • EaswarEaswar Member Posts: 6,728 Guru
  • JackEJackE ACE Posts: 39,873 Trailblazer
    Try this.

    (1) Press & hold power button till completely off with no lit LEDs
    (2) Unplug charger and anything attached to ports.
    (3) Press & hold reload key+power key for 60 seconds
    (4) Plug charger back in. Wait for battery charge LED to turn from steady orange to steady blue
    (5) Try to turn it on again



    Jack E/NJ
  • jj8369jj8369 Member Posts: 2 New User


    Hey, it didn't fixed the problem still. Do you have any other solution?

  • William_mk2William_mk2 Ally Posts: 2,821

    @brendarobers


    Unplug all the cables from chromebook. Hold the power button for 2 mins. Plug the power cable. Turn on the computer.


    If you are able to see the login screen. Try to login to computer.


    Try to do a chrome reset on your chromebook  

    open chrome

    click on three dots on top right corner 

    click on settings

    Scroll down - go to advanced

    click on restore setting to default

    you will see reset settings - cancel

    click on reset settings 

    Close the chrome and open it It should work fine.. 


    If it is still not working.. 


    We need to do a power wash on your chrome book.  

    Restart the chromebook.

    On the login screen please don’t type the password.

    Hold the Ctrl key + shift key + alt key on keyboard and then press the letter r once

    It will show “Reset this pc”

    Click on power wash and continue.. 

    Please understand it will clear the local and user settings.. 

    Please complete the final setup.. 

    Connnect to wifi and type the wifi password

    Login to chromebook with your regular password

    It should work fine ..


    If you are not able to get into login screen, please follow the steps given below:


    Kindly follow the details from the link given below.  It will show you how to perform a hard reset. 


    https://community.acer.com/en/kb/articles/496-reinstall-powerwash-the-chrome-os


    Once the hard reset is completed try to check whether it is working fine by connecting to wireless.   If it is not connecting to a wifi at your home please try to connect to a wifi in a different place or try to go to a hot spot and try to connect to a different wifi and check. 

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackEJackE ACE Posts: 39,873 Trailblazer

    jj8369

    This thread is over a year old. Probably get better responses if you post your own new thread by clicking on the green ask a question button.

    Jack E/NJ
Sign In or Register to comment.

Who's Online941

Acer-Monica
Acer-Monica
Acer-Samuel
Acer-Samuel
Ansss
Ansss
buchholf
buchholf
egydiocoelho
egydiocoelho
EmanoelF
EmanoelF
IVAN_PC
IVAN_PC
JackE
JackE
Kednys
Kednys
Larryodie
Larryodie
Mardenhebert
Mardenhebert
Matrin323
Matrin323
rafaelsoaresbr
rafaelsoaresbr
sri369
sri369
T3CHD0M
T3CHD0M
UnityCloud
UnityCloud
WilsonMatoso5920
WilsonMatoso5920
woutervanzet
woutervanzet
+923 Guests

Join in, share your experience!

It looks like you're new here. Sign in or register to get started.

Assistance by Acer


Drivers &
Manuals

Acer
Answers