Laptop won't recognize headphones spin 3 sp313-51n

Ritzo

It seems like this is a regular issue. If my headphones are plugged-in when the laptop is booting, everything goes fine (I can hear the sound in my headphones). But when I plug out and plug-in again, the laptop stops recognizing the headphones (picture a). So if I want to use headphones I need to plug-in the headphones then start the laptop. 

My laptop is new (spin 3 sp313-51n) with OS Win10 and because I didn't want all the non-essential services in Windows, I made a Clean Boot.

Things that I already try but didn't work out:

0) Test with other headphones.
1) Play the audio troubleshoot.
2) Plug in very sloooowly (someone thought that this would work). https://acer.co/3hQKPZ4
3) Control Panel > Hardware and Sound > Sound>speakers, Digital Audio, and headphones > select headphones as default.
4) Realtek Audio console > Device advanced settings > Choose Headset or Headphones.
5) Update driver
6) Because rollback driver is not a highlighted option, I update to one stored in the PC
7) Download and Install the drivers from Acer's website.
8) Uninstall the driver

The brand of my headphones..weell they are generic but they work fine on other laptops and cellphones.

I think this is a "driver" problem but I don't know how to fix it. If someone would be so kind to help me, I would appreciate it infinitely.

Thread was edited to add model name to the title

Joe9844

Update your driver using this method.

https://community.acer.com/en/discussion/588107/if-you-have-realtek-audio-problems-or-want-new-realtek-audio-drivers-follow-this

You should end up like this.

Ritzo

Joe9844 your post inspired me to think of something else and solve the problem, and because this is a regular issue I would post what worked for me and hopefully will help someone else. While I was reading the alternative solution that you send me, I can't stop thinking about the Realtek audio console and also that I didn't upgrade the drivers in Safe Mode (a pin in the "$#$ by the way).

So, I made this:

1.-Download drivers from Acer's website (those corresponding to my equipment).
2.-Install them in safe mode (Because there is a restart in the middle of the process, I had to enter twice in safe mode).
3.-I restore Realtek audio console through Apps & features on windows.
4.-I see that Realtek audio console wasn't running on second plane so I change this (I think that this was the whole problem....but I'm not sure).

And that was it.

SO, thank you very much Joe9844 for your kind answer.