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laptop acer aspire E1-431 black screen

ahmad11ahmad11 Member Posts: 1 Newbie
I am with Huda, here I have a problem with the Acer Aspire E1-431 laptop. The problem is that the screen on the laptop is black and the power button is on. I've tried extending it to the monitor using a VGA cable and the windows display results. I've tried to ask the nearest service center the problem is on the LCD, what action should I take? can the acer service center fix it and have the same LCD stock as the type of laptop I have? or LCD purchasing system TSB PO? That is all and thank you.
happy if answered with fast response

FAQ & Answers

  • JackEJackE ACE Posts: 29,907 Trailblazer
    Try turning the laptop and external screen on with the FN+F6 and FN+F5 toggle key combinations.
    Jack E/NJ
  • EaswarEaswar Ally Posts: 3,455
    Hi ahmad11,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. ​

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