Acer nitro 5 AN517-52 High CPU temperatures problem

Remig
Remig Member Posts: 2 New User
edited April 2021 in Nitro Gaming
Hi, 6 months ago I bought brand new Acer nitro 5 laptop, recently I have noticed very high temperatures that were not there before. Laptop returned from Acer service with the cooling system and thermal paste replaced, but I can still see the same issue. When I boot pc and lurk on internet I can see that CPU temperatures randomly goes up to 85 degrees for a few seconds than go back to 50/60. While gaming and CPU usage is at about 20-30% temperatures stay at 80-90 degrees, sometimes I can feel thermal throttling for like 5 seconds. And it wasn't like that before, when I bought laptop and I played games with even 40-50% CPU usage temperatures were not even 90 degrees, and I didnt do anything to laptop, I even did full system reinstall and same things happens. I wonder what should I do, where's issue, because firstly I thought it was cooling system broken, or maybe I dramatize?

My Laptop specs:
Graphics Card: Nvidia Geforce RTX 2060
CPU: Intel Core I7-10750H
RAM: 16GB

There is an imgur with screenshots of temperatures:


I did stress test and it occured with a lot of thermal throttling, attaching file with stress test monitor log.

Also when I change Minimum or Maximum performance state in Power Plan from 100% to 99% CPU Voltage goes down from 1.3V to 0.850V which lower down temperatures but it's losing a lot of performance.
I can't undervolt CPU because it's locked, so I don't know what should I do. It shouldn't be like that, and It never was like that.



Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,863 Pathfinder
    You can try to replace the thermal paste by yourself. It might be better.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Remig
    Remig Member Posts: 2 New User
    Service replaced it, so even if it would be not the best thermal paste, it still should be a difference.
  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello Remig

    Have you the contact the support to report the issue remains? Could you please send me a private message with the Case ID number provided by the support and your contact information?   

    Best Regards, 
    Acer-Ingrid