Anyone else have this issue of their GPU fan sounding like a dying cow? (PH317-54)

Sandmanrivera8999
Sandmanrivera8999 Member Posts: 4 New User
edited March 2021 in Predator Laptops
So I got my laptop a little over a month and a half ago now and within the first month I noticed a few odd noises here and there from the GPU side of my acer predator Helios 300 (PH317-54-7973) RTX2060 GPU and intel i7 cpu , I tapped the laptop and the noises went away. But then I noticed the GPU and CPU fans had not been running close to 6k rpm like it was when I had bought it new. Didn’t think too much of it. The other day I booted it up and the GPU fan was reading 0 in the predator sense. Restarted a bunch of times and it finally came on but running slow, after a few more restarts I was able to get GPU and CPU running at about 55xx rpms until I lowered fan speed and tried to get them back up to no avail. Then today I booted it up and got a horrible noise which I will post a video of at the end of this, I shut it down restarted it, noise came back and I tried one last time restarted it and the noise stopped. Now it sounds like the GPU fan is struggling with consistent power because I hear a whirring noise that gets a little louder and a little softer on consistent intervals. I’ve done a tone of reading on GPU issues with this laptop and sadly I’ve come to the conclusion I am apart of that ill fated group. The other strange thing is the day I got my laptop, I was playing COD modern warfare warzone and I smelt something a bit funny but I figured nothing of it given it was a new laptop, I thought it was just getting worked in. Well two nights ago I smelt a similar smell again of burning, but it quickly went away. I have also read that sometimes there isn’t enough lube or any at all in the fans which may attribute to the smell and the lack of rpms but I’m not sure. Has anyone else experienced something similar??? I took a video of it but I cannot post it here sadly. If anyone has any ideas and wants to hear the Audio please contact me through Instagram with the user name @brandonhorvath. I plan to check back here for all other related reply’s though so please only use Instagram if you want to hear the audio. 

***I have warranty but wanted to educate myself on this laptops issues before I send it in*****

Thread was edited to add model name to the title


Answers

  • Is your laptop still under warranty? About the video, upload it to youtube and then copy and paste the link here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Sandmanrivera8999
    Sandmanrivera8999 Member Posts: 4 New User
    @egydiocoelho yes it should be, I bought it back late januarary and mid February (2021). I figured out the noise is a result of the GPU fan stuck, and fairly certain the noise was motor trying very hard to spin the fan. Not sure why it is stuck as i have not opened it up to preserve warranty for now. I have looked at the acer website many times to double check my warranty to no avail however as it gives me an error message saying that the SNID/serial number cannot be found or it is expired but a one year warrenty does not expire in march. When I called support Monday 3/15 they said their site was under repair and would not be up till Wednesday. I checked and it still is not working. Neither is the "acer repair" function...I plan to call again in a bit, I'm a student and have been busy with classes. I have also looked at their site that lists repair centers with authorized acer techs, again, the stores that I called said they had no idea about being acer certified stores...But because of the issues with the website(s) and customer service I am heavily contemplating voiding warranty and tearing this thing down to fix myself. For what I hope is the only issue to fix, it seems easy enough. I bought this also through Best Buy and when i thought fan issues where starting to happen. they said I was out of their return time window (15 days it far to short fyi lol) and they said they could take it and repair it for me for 80 dollars or something. If I wanted my $1200 to just lie around in front of me all day, I would have gotten a brief case and went to the bank instead, at least that wouldnt feel so much like a waste haha. 
  • Can you record a video of the noise and post it on youtube? what is the version of the bios?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Sandmanrivera8999
    Sandmanrivera8999 Member Posts: 4 New User
    Can you record a video of the noise and post it on youtube? what is the version of the bios?

    The bios should be updated to the current 1.04 I did, if it was done correctly that is, the day prior to the motor noise, I’m afraid to turn it back on if I’m being honest with you, I’ll post a YouTube video over the weekend, I have the video but not the time to make an account 
  • It would be interesting to hear the noise of the fan!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)