PH317-54 High speed fans problem

Mextro_X
Mextro_X Member Posts: 5 New User
Hello, The computer I am using is Acer Predator Helios 300 PH317-54. The computer has a fan speed problem. While CPU and GPU temperature is 40-45 degrees, the speed of the fans is approximately 3480 RPM GPU 3000 RPM CPU. But sometimes these fans are down to 0 RPM. I also see that the fan speed decreases after I put it in sleep mode while working on a high fan and wait for a few minutes. 2200 RPM GPU 1800 RPM CPU. (But CPU and GPU temperature is the same 40-45 degrees).
I tried the NBFC program but it doesn't work on PH317-54. The computer recently went to service but no problem was detected.
Acer needs to find a solution to this problem urgently.
 Bios version: V1.04 (Latest Version)

Answers

  • I found this information:

    Did this situation occur after updating the bios? What happens when you press f9 to restore the bios and then f10 to save and exit? If it still occurs, try resetting the battery: turn off the laptop, disconnect the power adapter, press the power button for thirty seconds and leave the laptop off for thirty minutes.
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  • Mextro_X
    Mextro_X Member Posts: 5 New User
    There is only one in the bios update. It also comes preinstalled when I buy it.
    I've tried bios reset, tried resetting the battery, turned off the power, even held down the power button for thirty seconds but no solution.

    Acer needs to find a solution to this temperature / fan relationship problem.
    I'm tired of constantly putting the computer into sleep mode.
  • Have you checked if any services or programs are causing this situation in the background?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Mextro_X
    Mextro_X Member Posts: 5 New User
    Yes I checked. Only 7% of the processor is used in the background. That is the operating system programs.
    Acer needs to bring the Bios update.
  • OK! Try disabling Windows startup services and programs. Press windows + r, type msconfig, services, hide microsoft services, disable all and restart.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mextro_X
    Mextro_X Member Posts: 5 New User
    edited March 2021
    I did as he said, but it didn't do much. Sometimes 3540 RPM GPU runs at 2820 RPM CPU speed. I'll even put the screenshot. There is a mismatch between the CPU and GPU temperature in the picture and the fan speeds.
    Acer needs to find a solution to this problem urgently.
  • I don't think it's a hardware problem. Try disabling coolboost!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Mextro_X
    Mextro_X Member Posts: 5 New User
    Coolboost is turned off. Despite being turned off, the 3540 RPM GPU spikes to the 2820 RPM CPU speed. Fan speed and CPU, GPU temperature in the picture do not match.

  • Try disabling services and programs from windows startup: press windows + r, type msconfig, go to system startup, hide microsoft services and disable them all. Also visit this Predator community on facebook: https://www.facebook.com/groups/1969145569968592/
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)