QG271 speakers stopped working. Is there a setting or switch on the monitor

seaview
seaview Member Posts: 4 New User
edited 1:25AM in Monitors
The speakers are not making a sound, unplugged audio cable from monitor and plug in a speaker sound is fine so not pc or pc settings
Is there a setting or switch on the monitor 

[Edited the thread to add issue detail]

Answers

  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    @seaview
    Go to sounds on the bottom right side of your screen and select sounds option. Or go to hardware and sounds in control panel. Hit playback devices and change the sources. 
    Accept if its Helpful.   B)
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    Monitors usually don't allow "mixed" inputs.

    The 3.5mm audio input is tied up with VGA video input.

    If you use HDMI video input, you also have to use HDMI audio input.
  • billsey
    billsey ACE Posts: 34,536 Trailblazer
    Which model of the QG271 do you have? Is the audio jack an input or output? On some models in that line there are no speakers installed and the jack is an output to connect speakers to play the HDMI sound.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • seaview
    seaview Member Posts: 4 New User
    christy1 I have the right source selected in sound options 
    Joe9844 billsey, The input is correct this was working for 6 months no issues it just stopped.
    If I have not missed something I am thinking it is just faulty 
  • billsey
    billsey ACE Posts: 34,536 Trailblazer
    More likely something has muted the volume for that output device. There's not a lot that can go wrong hardware-wise.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    seaview said:
    christy1 I have the right source selected in sound options 
    Joe9844 billsey, The input is correct this was working for 6 months no issues it just stopped.
    If I have not missed something I am thinking it is just faulty 
    might be because of the update or drivers also. Try reinstalling the drives or roll back drivers in device manager. if still try to install the drivers from acer site. 
    https://www.acer.com/ac/en/US/content/drivers
    Accept if its Helpful.   B)
  • Joe9844
    Joe9844 Member Posts: 578 Seasoned Specialist WiFi Icon
    It's much simpler than that.

    His computer had HDMI audio driver as default --- so he had sound on his monitor. He didn't realize that the 3.5mm cable that he hooked up a thousand years ago served no purpose at all. Microsoft started pushing OS updates and driver updates via windows update --- causing the default to switch to realtek driver (and so no audio for his monitor).

    https://community.acer.com/en/discussion/comment/965051
  • seaview
    seaview Member Posts: 4 New User
    ok, I had a good look at all the sound and drivers tonight, there was no option for HDMI in my setting so I went to the device manager and forced sound to install amd hdmi drivers (i have a radeon 580 card) after reboot it worked, so Joe9844 is correct, not sure why then acer instructs you if you want sound to connect it too realtek sound port. thanks all 
  • christy1
    christy1 Member Posts: 1,619 Community Aficionado WiFi Icon
    seaview said:
    ok, I had a good look at all the sound and drivers tonight, there was no option for HDMI in my setting so I went to the device manager and forced sound to install amd hdmi drivers (i have a radeon 580 card) after reboot it worked, so Joe9844 is correct, not sure why then acer instructs you if you want sound to connect it too realtek sound port. thanks all 
    Happy that its working and issue is resolved. stay safe.
    Accept if its Helpful.   B)
  • seaview
    seaview Member Posts: 4 New User
    christy1 I have the right source selected in sound options 
    Joe9844 billsey, The input is correct this was working for 6 months no issues it just stopped.
    If I have not missed something I am thinking it is just faulty 
  • lucausa75
    lucausa75 Member Posts: 24 Networker

    Dear all,

    my QG271 bii has no sound from the speakers but I'm not sure speakers are available on my model.

    Part Number is UM.HQ1EE.001.

    Looking at the below menù screen the volume seems to be disabled:

    Any suggestion?

    Thanks

  • billsey
    billsey ACE Posts: 34,536 Trailblazer

    The UM.HQ1EE.001 model does not have speakers in it.

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
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