Can't get my Boltune - BH020 Bluetooth Earphones to connect to new Aspire A515-56

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Answers

  • ageingtechie
    ageingtechie Member Posts: 13

    Tinkerer

    Have you tried to add the device here?

    I don't know how to arrive at that dialog box that you show 
  • JackE
    JackE ACE Posts: 44,328 Trailblazer
    Open Control Panel. Search 'add'. Then click 'add a BT device' in left pane. Jack E/NJ

    Jack E/NJ

  • My language is Portuguese. Go to Start, Settings, Devices, Devices and printer, Add a device:
    Resultado de imagem para devices and printer windows 10

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  • ageingtechie
    ageingtechie Member Posts: 13

    Tinkerer

    Answer ✓
    Guys - Thank you for your help. I contacted Boltune and they sent out a pair of replacement earbuds which connected immediately. It seems there must have been a compatibility problem
  • JackE
    JackE ACE Posts: 44,328 Trailblazer
    >>>pair of replacement earbuds>>>

    Same model? Jack E/NJ

    Jack E/NJ

  • ageingtechie
    ageingtechie Member Posts: 13

    Tinkerer

    JackE said:
    >>>pair of replacement earbuds>>>

    Same model? Jack E/NJ
    Yes Jack and shipped by Amazon so nothing special. I can't however comment on whether there have been any software changes made during the 13 months that I owned the originals
  • JackE
    JackE ACE Posts: 44,328 Trailblazer
    >>>They will connect both to the HP laptop that I am porting from and also to my iPhone. >>>

    This is still odd if it was the same model. Sounds more like earlier production runs may have strayed a bit from Bluetooth standards with proprietary 'improvements' that had undesirable compatibility side effects with some devices. Thanks for reporting back. Jack E/NJ

    Jack E/NJ