Aspire A515-43 touchpad not working, no Serial I/O drivers.

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Ephrem
Ephrem Member Posts: 11

Tinkerer

My laptop touchpad stopped working after win10 update. There are no touchpad settings in my bios. There isn't a serial I/O driver for my laptop on acer's website.

Answers

  • brummyfan2
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    Hi,
    Go to Device manager, expand Human Interface Devices, Mice and other pointing devices, post the image please.

  • Ephrem
    Ephrem Member Posts: 11

    Tinkerer

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    Here It is
  • brummyfan2
    brummyfan2 ACE Posts: 28,313 Trailblazer
    edited September 2020
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    Hi,
    Expand Security devices and try updating the driver and see whether it helps, Also go to BIOS, move to Main tab, while you are in Main tab, press Ctrl+S buttons and see whether you get the option for Touchpad.
  • brummyfan2
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    Hi @Ephrem,
    Give this a try, press F7 button once and see whether the Touchpad works because F7 is for switching On/Off the Touchpad in your model.
  • Ephrem
    Ephrem Member Posts: 11

    Tinkerer

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    @brummyfan2
    it says the driver is already updated and the "Ctrl+S" method didn't work 
  • Ephrem
    Ephrem Member Posts: 11

    Tinkerer

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    Hey, anyting new? i still can't find any solution  :'(
  • brummyfan2
    brummyfan2 ACE Posts: 28,313 Trailblazer
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    Ephrem said:
    Hey, anyting new? i still can't find any solution  :'(
    I have run out of ideas, please wait for someone else to reply.
  • Ephrem
    Ephrem Member Posts: 11

    Tinkerer

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    ok, Thank you 
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
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    @Ephrem,

      I HATE TOUCHPADS !
    Your case seemed to be similar to my laptop after I replaced it's power button board. I believe somehow the touchpad connection was loosen during the replacement process. Since  I hate touchpads and 99.99% of the time I only use a small size regular USB mouse, I didn't bother to open up the laptop again and try to fix the touchpad. I did not use the touchpad even though when it was working.
                      Good Luck !
  • Ephrem
    Ephrem Member Posts: 11

    Tinkerer

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      haha =) . . . i'm also doing that, but only because I don't know what else to do. . .  :) 
  • ttttt
    ttttt Member Posts: 1,947 Community Aficionado WiFi Icon
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    @Ephrem,
         I chose the regular USB mouse from the beginning, since using touchpad to play games was just way, way inconvenient .
  • Commodore_1995#
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    What is the version bios?

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  • ShanksPC
    ShanksPC Member Posts: 1 New User
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    Are you sure that touchpad doesn't work because of Windows update? I think that you used a third part application to update your drivers like PChelpsoft. Sometimes third part application asks you to update a Serial IO driver that Isn't available for many laptops like Serial IO 31BA. This operation delete permanently your touchpad drivers until you reinstall Windows.