Problems acer touchpad and mouse

BelgianFlamish
BelgianFlamish Member Posts: 1 New User
edited November 2023 in 2020 Archives
Every 3 second i have to press twice on Fn and f7 so my arrow works couple seconds. Also every 5 minutes my azerty goes to qwerty and i put the windows symbol and space bar in and helps for a moment agagin. Touchpad also goes bon untill i get in main go to touchpad and put basic instkers many times and its a year old acer laptop. Also i log of and on and press f2

Answers

  • Jeyam
    Jeyam Member Posts: 348 Seasoned Practitioner WiFi Icon
    1. Remove connected devices - Remove all devices that are connected to the system except for the power cord. This includes external keyboard, mouse, flash drives, hard drives and other peripherals.
    2. Enable/disable your touchpad - Many systems allow you to turn the touchpad On or Off by pressing the FN and F7 keys at the same time.
    3. Restart your computer - Restarting your system may help your touchpad start responding again.
    4. Reset BIOS or UEFI to default settings - Some systems have touchpad settings in the BIOS/UEFI.
    5. Reinstall touchpad drivers - Missing or incorrect drivers may cause your touchpad to not work properly. You can try downloading and installing the latest driver from our Acer Drivers and Manuals page. You may need to attach an external mouse to complete this process.
    6. Restore Windows- Newer versions of Windows allow you to restore your operating system without losing your personal data. Make sure you select the option to Keep my files.
    1. Adjust touchpad sensitivity – If your cursor is moving too fast or too slow, you can try changing your touchpad sensitivity.
    2. Disable tap to click – Accidentally making contact with the touchpad when typing can cause the cursor to jump around or leave the window.
  • what is the exact model? Example an515-51-75kz.
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited August 2020
    BelgianFlamish if you already tried everything possible from reinstalling drivers even downgrading/upgrading to bios touchpad settings from basic to advanced etc and you still have the same issue and youre under warranty i suggest you to contact acer support from your own country directly and send it it to get it diagnosed/fixed :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
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    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
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    Acer support:
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    http://www.acer.com/worldwide/support/