Helios 300 randomly shutting down and not turning back on for 5 min (battery works fine)

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Answers

  • fayino
    fayino Member Posts: 13

    Tinkerer

    After some more focused testing, I can reliably duplicate the problem when running Prime95. After 5-10 minutes of stress test, it will shut down, so it is definitely a hardware problem.
    But the temperatures only go up to 70ºC. In the past, I had temperatures of 90ºC and it didn't shut down.
    This is a picture of the temperatures before shutdown.


  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    fayino well since you already clean installed windows and the issue persists even after also makes me point to most probably a hardware issue if youre still under warranty i would contact acer support directly to get it diagnosed good luck :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • I agree with colleague xapim. However, does the laptop turn off when using the laptop on battery only?
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  • yad2411
    yad2411 Member Posts: 9 New User
    Is this thread still working? I am facing the same problem now. Did you find any solution please inform me if you did. I called the acer care center and they said it might be due to RAM. I wanna know if someone else found some solution before doing something.
  • maikelnait
    maikelnait Member Posts: 3 New User
    yad2411 said:
    Is this thread still working? I am facing the same problem now. Did you find any solution please inform me if you did. I called the acer care center and they said it might be due to RAM. I wanna know if someone else found some solution before doing something.
    I have the same problem and it seems that the problema disappear when I disconnect the battery from the mainboard.