How can I fix the problem the touchpad driver of my Triton 700?

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Answers

  • TRoubleshoot
    TRoubleshoot Member Posts: 21

    Tinkerer

    Gtx1080 
    What should happen? 
    It installs it normally
  • Try updating drivers on the intel and nvidia websites. If it doesn't work, tell us what the error code appears here:

    Also, is your notebook still under warranty?
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  • TRoubleshoot
    TRoubleshoot Member Posts: 21

    Tinkerer

    No my notebook is not unter warranty
  • Can you tell me what error code is appearing in the driver? Example "45" or "43"?
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  • TRoubleshoot
    TRoubleshoot Member Posts: 21

    Tinkerer

    Code 10

    It says the hardware could not be started
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    TRoubleshoot code 10 has 2 definitions either a driver issue that can be easily solved with a driver upgrade or downgrade or worst case its also hardware failure that only replacing the hardware would solve it seems to me you already tried all the possible options regarding software failure i would assume its hardware if you havent already i would try a stock recovery clean install assuming your recovery partition its still intact ( ALT+F10 on boot but backup whatever you need first) as a last resort to definitely rule out any software issues if after this the issue persists unfortunately i would certainly assume its really hardware failure good luck


    https://www.userbenchmark.com/UserRun/11532543

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    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
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  • TRoubleshoot
    TRoubleshoot Member Posts: 21

    Tinkerer

    Ok 
    But really i Was very carefully 
    If it is something damaged it could only be the flex ?

    Cause i had gloves so non elektric voltage Wenn to the keyboard 
  • I would try to disconnect and reconnect this cable again:

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  • TRoubleshoot
    TRoubleshoot Member Posts: 21

    Tinkerer

    I think it's a Hardware Problem however it happend
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited July 2020
    TRoubleshoot well at this point and after everything was tried only way to really find out would most probably be sending it to warranty if still available or getting it checked by either a acer authorised repair center of a good reliable repair shop would be my best guess at this point anyway whatever option you take good luck


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Can you inform the idhardware of this device?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • TRoubleshoot
    TRoubleshoot Member Posts: 21

    Tinkerer

    How can i do it
  • Check here. Example:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TRoubleshoot
    TRoubleshoot Member Posts: 21

    Tinkerer

  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TRoubleshoot
    TRoubleshoot Member Posts: 21

    Tinkerer

    After installing 
  • TRoubleshoot
    TRoubleshoot Member Posts: 21

    Tinkerer

  • I suggest that you try to perform a live Linux distribution, to verify that the touchpad works. If it doesn't work, then it is very likely that there is a problem with the touchpad.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • TRoubleshoot
    TRoubleshoot Member Posts: 21

    Tinkerer

    Where can i Download this 
  • a) first convert the usb stick like this:

    b) extract the iso to the usb stick
    c) then, create a password on the setsupervisorpassword and disable secureboot;
    d) activate the f12 boot menu and press f10 to save on exit;
    e) then press f12 and choose the usb stick and test ubuntu without having to install it on the hard drive.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)