CPU temperature increase while charging at 41%

menthol
menthol Member Posts: 3 New User
edited November 2023 in 2020 Archives
Hi all, I do apologize upfront if this question has already been answered somewhere and I am asking same question again

so I got predator helios 300 (PH317-52) and I have an issue with temperature.

When gaming (e.g. Destiny 2) temperatures on AC hit 95-100C. On battery it stays around 60, but of course the gaming quality is not the same even at high performance. What I noticed is when battery is depleted i plug in the charger, I can enjoy good gaming quality, and CPU temperature rises slightly but stays around 60-70. However, whenever a specific battery threshold is passed, which is 41%, temperature goes nuts and there is a sharp increase to >90 almost immediately.

So I have 2 questions: (1) what can be wrong and how can it be solved? (2) if it can't be solved is there a way to keep battery at 40% without having to remove the charging cord ever so often? 

here's some other info:
1. a month or so ago I cleaned the fans and changed CPU/GPU thermal paste
2. fans are running at full speed
3. I saw one screenshot from someone that you can control battery charge limit in acer care center. Unfortunately such option is not available for me on the app

Thanks a lot!!

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    What was the thermal paste you used? Have you verified this link? Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
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Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    Answer ✓
    What was the thermal paste you used? Have you verified this link? Red-Sand ThrottleStop Undervolt Profiles Pre-Made — Acer Community
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • menthol
    menthol Member Posts: 3 New User
    Hi egydiocoelho, I used Artic MX-4 and also downloaded this throttlestop thingy for my cpu. Will try see if there is an improvement. thanks!
  • Ok! Post the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • menthol
    menthol Member Posts: 3 New User
    It's great! On normal play it keeps around 60-80, on heavier load it rises to more than 90 but I would assume it's ok. It's no longer constant 90+ so it's definitely an improvement. Thanks a lot for this!

    By the way, this tool is not acer exclusive, right? My brother has MSI which also faces similar problems with overheating. I figure it should help
  • The processor profile was created by @ Red-Sand using the Acer notebook. However, if the msi has the same processor, I think it can work. But you may need to make some adjustments to the throtlestop.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2020
    menthol the TS profiles are cpu bonded doesnt matter whats the brand of the laptop if windows was properly optimised previously and if the thermal paste was properly applied on factory TS will work fine some other manufacturers refuse to accept that undervolting its a solution for thermal issues they may even say it will void the warranty to instigate fear to the customer and Acer its the first manufacturer to build laptops pre undervolted by stock we the customer suggested it and they listened unfortunately Acer its one of the few manufacturers that really listens to the customers ideas


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/