Acer Nitro 7 won't charge battery when plugged in.

kuzzy00
kuzzy00 Member Posts: 19 Troubleshooter
edited December 2023 in 2020 Archives
Hi all, I see many of you experiencing the same issues.

I have removed/reinstalled battery and power drivers.
I've performed battery reset (unplug adapter, power = 15 seconds, rest = 10 seconds, power on, login, replug power adapter)
Updated all drivers (Acer Driver Updater Utility)
Tried both multiplug and wall.

NB: I have installed more RAM into my Nitro 7. I hear potential faulty battery connection - some of you have had success replugging this in.

Haven't updated the BIOS (no idea how to?)

Answers

  • Some users reported that they had to change the motherboard. However, there are some bios updates for the battery as well. 

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kuzzy00
    kuzzy00 Member Posts: 19 Troubleshooter
    Some users reported that they had to change the motherboard. However, there are some bios updates for the battery as well. 

    My bios was 1.29 - I cannot rollback to previous versions. The 1.28 is an earlier version. 
  • Have you ever tried to simply disconnect and reconnect the battery from the motherboard? I think a user solved this problem, just by disconnecting the battery.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kuzzy00
    kuzzy00 Member Posts: 19 Troubleshooter
    UPDATE
    Unplugged and re-plugged the battery
    Performed battery reset
    Computer charging (38%; 55 mins until full charge shows)

    Will update if I get this fault again - but it seems as if the Nitro 7 has either a problem with battery connection, power controller, or firmware. 
    I also read of another user who had the same issue (needing to power reset battery) multiple times after reinserting the battery.

    I'll keep an eye on this and keep this thread open until I can confirm service - 30 days. 
  • Ok! Post the result here.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kuzzy00
    kuzzy00 Member Posts: 19 Troubleshooter
    UPDATE: Unplugged the battery, waited 20 seconds, replugged. All worked fine. 
    Drained battery (by watching movies, etc) and had setting on "Battery Saver"

    Laptop, again, refuses to charge - just like another user commented. 
  • Version 1.29 of the bios is related to the 2004 version of windows. What happens when you upgrade to the 2004 release?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kuzzy00
    kuzzy00 Member Posts: 19 Troubleshooter
    I was on 1.27 and updated to 1.29. There is no further update for my bios. I checked Acer support software. 
  • Can you check whether by updating the bios to version 1.30, if the problem remains? Also, check out this user's suggestion: https://community.acer.com/en/discussion/comment/853983/#Comment_853983
    Also, does your model have a battery reset button or do you have to press the power button for 12 seconds?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kuzzy00
    kuzzy00 Member Posts: 19 Troubleshooter
    An Acer Nitro 7 has an INTERNAL battery - so battery reset via power button is the only method. This is what I tried first before all other methods of troubleshooting. It seems with the AN7, this method does nothing as clearly unplugging the battery - actually - resets the battery. 

    There is no BIOS v1.30 = 1.29 is the latest version: https://www.acer.com/ac/en/NZ/content/support-product/7997?b=1

    The link you posted is yet, another user, with the same issue :( We have both tried the same kinds of steps. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    edited June 2020
    Models an715-51 and an515-54 have the same motherboard. You can try this user's suggestion: https://community.acer.com/en/discussion/600941/need-help-with-power-on-issue-helios-300-ph315-52-78vl-just-got-it-back-from-acer#latest
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)