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Bluetooth on E5-576-392H

DQ123DQ123 Member Posts: 3 New User
Hello, I have read numerous forums and suggestions but none have worked.  My wife has an ACER E5-576-392H and I cannot get her bluetooth to work...on any device, her Bose' Soundlink Speakers, Sony Wireless Headphones, etc.   They all showed up as "paired", the only option in the sound settings is the realtek speakers, I downloaded the Atheros Bluetooth driver from ACER, ran the troubleshooter, turned the bluetooth off and on, rebooted, checked the drivers for each device...yet the only sound comes out of her speakers.  It is driving me crazy...one would think this would be pretty automatic to connect.   Thanks so much.


FAQ & Answers

  • GAMING6698GAMING6698 Member Posts: 3,047 Mainframe Wrangler
    @DQ123

    Enable the Bluetooth Audio Service

    Verify whether the settings for the Bluetooth speaker given below is enabled by default or not. If not, enable it and check if it solves the issue. Follow the steps to enable the Bluetooth Audio Service.

    Press Win+X key together and select Control Panel from the list. Select Devices and Printers.

    In Devices and Printers, locate the Bluetooth speaker device and right click on the device. Click on Properties and navigate to Services tab.

    Select Audio Sink, Hands-free Telephony, and Remote Control and click on Apply.

    services

    Update Bluetooth Device Driver

    To do this, you can use the device manager 

    Press Win+R, type devmgmt.msc to open the Device Manager. Expand Bluetooth.

    bluetooth

    Click on Properties, click on Driver tab.

    Click Update Drivers button.

    update driver

    Click on OK button.

    click on "Yes" if it answers your question.
    God has established his kingdom on earth in such a way that we must ask for help.
    my Acer nitro 5 (AN515-43) userbenchmark

  • egydiocoelhoegydiocoelho ACE Posts: 47,837 Trailblazer
    Does the same problem occur when resetting the battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DQ123DQ123 Member Posts: 3 New User
    Thank you so much for the quick and thorough reply.  Unfortunately, those methods did not work.  We have Windows 10 (64 bit).  There is also no longer a blue tooth icon on the bottom tray, not that it matters...it didn't help the situation either.  How come ACER or windows makes Bluetooth so difficult...mobile devices connect instantly to both.  Help please. 
  • DQ123DQ123 Member Posts: 3 New User
    Thanks again.  Finally both devices populated the “services” tabs you described, I selected them all and it triggered the computer to identify the Bluetooth devices and now they both work.  Have a great weekend and thanks so much for the help.  
  • egydiocoelhoegydiocoelho ACE Posts: 47,837 Trailblazer
    edited May 23
    Great. Accept the answer from colleague @GAMING6698.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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