Nitro 5 Keeps Randomly Freezing

eerza
eerza Member Posts: 1 New User
edited December 2023 in 2020 Archives
I just bought a demo unit Nitro 5 a couple of weeks ago. The screen starts freezing randomly while the keyboard remains responsive (e.g. control music/volume/brightness/etc). I'm pretty sure it's nothing to do with the fan/temp cause it would even be times where I just signed in and the laptop is ice cold from an air-conditioned room.

Ctrl + Alt + Del or even Win+L will not change the screen freeze. The only workaround I have is to literally close the laptop (for 2-3 seconds) and then re-open it. The screen will go blank and back to my lock screen. IF I leave the screen freezing, fans start going into overdrive (again, the laptop just started in a cold room) and will suddenly reboot itself with the Acer logo.

The last thread I found that's identical to what I'm facing was this: https://community.acer.com/en/discussion/560380/acer-nitro-5-random-freezing#latest - though, it was never marked as solved and unsure if the I'll get a reply there.

My Nitro 5 spec:
AMD Ryzen 7 7350H
120Hz LCD
GTX 1650
4GB DDR4 RAM (upgraded to 16GB from store)
512GB SSD
Came pre-installed with Norton Security Ultra, but I uninstalled following the attached thread to test if it works.

Answers