next@acer 2020

XB271H Abmiprz White Screen issue.

NyoldeethNyoldeeth Member Posts: 3 New User
Hey guys I bought this XB271H Abmiprz monitor almost two years ago, today, while watching twitch, the screen just turned all white at once.

I've tried several potential fixes but nothing has worked.
What I've tried: (Things that I found on the internet)
- Booting in safe mode and restarting.
- Switching the monitor from DP to HDMI.
- Unplugging everything and pressing and holding the power button for 30 secs.

I have a second monitor and with it I confirmed that is not a driver or graphic card issue but the monitor itself, Windows recognizes the monitor correctly but the screen wont render anything but white.
If disconnected from the graphic card, the monitor still displays white, there's no "no signal".

Will try to contact support tomorrow to talk about Warranty as still is under it, but wanted to know if there's something I can do on my end to try and fix it.
Thanks a lot!.

FAQ & Answers

  • micehmiceh Member Posts: 2 New User
    Hi Nyoldeeth

    Had the same with my XB272 one Month after Warranty ended :angry:
    Made a call with Acer, sended it in and they said the panel is defect.
    No godwill from Acer. Costs me 219€ to repair :astonished:

    Send it in as long you have a valid Warranty 
  • NyoldeethNyoldeeth Member Posts: 3 New User
    Update for those interested: After talking to support today it has been decided to take the monitor to a technician after all the coronavirus stuff / quarantine is over.
    Supposedly it will run on their end and will not cost me unless they found out that its physically damaged, which is not.
    So I'll wait untill 13 of Aprill and contact them again, will update again if I remember.
    PD: It has not been clear if I had to take the monitor somewhere or if they'll take care of it, but it seemed like the former.
  • billseybillsey ACE Posts: 11,000 Trailblazer
    Yeah, that call is often up to the local support group, some countries they have you ship it in, some they allow you to take it in yourself.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • NyoldeethNyoldeeth Member Posts: 3 New User
    Update 2: Today the monitor reached to the technitians, I sent it to them through the mail, because of the lockdown, and it it's currently under revision to check if its repairable or not.
  • M1L0M1L0 Member Posts: 1 New User
    Made an account just to post there, having the exact same problem starting last night on a standard XB271H that came with a TN panel.

    I haven't torn mine to bits yet, but I can tell you already that it's an issue with the controller board.

  • HipsterReedHipsterReed Member Posts: 1 New User
    I've got the same issue and it also happened to me one month after the warranty ended.. Following to see if anyone makes any progress with Acer.
  • micehmiceh Member Posts: 2 New User
    Still waiting for my repair  :/
    It's in the Acer repair center (Germany) since March 20.
    They are still waiting for the replacement parts .....
    Thanks Corona (and Acer....)
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