AN517-51-56YW Certain keys not working

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  • Jklan123
    Jklan123 Member Posts: 22 Troubleshooter
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    I suggest you try to reinstall windows by pressing alt + f10 before the acer logo.
    Was spamming Alt + F10 while turning pc on and it did not ask to reinstall.
  • Jklan123
    Jklan123 Member Posts: 22 Troubleshooter
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    I suggest you try to reinstall windows by pressing alt + f10 before the acer logo.
    My f10 key is one of the keys that arent working 🙃 just figured that out. When I pressed it, keyboard doesnt light up
  • Commodore_1995#
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    can you press alt + f10 with a usb keyboard?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • Jklan123
    Jklan123 Member Posts: 22 Troubleshooter
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    I suggest you try to reinstall windows by pressing alt + f10 before the acer logo.
    This is very stressful for me. I believe maybe my f10 key is one of the keys that is affected by this problem and maybe that is why alt f10 isnt working.
    But as I just mentioned I believe I performed a full reinstallation last night while undergoing a whole laptop reset 
  • Jklan123
    Jklan123 Member Posts: 22 Troubleshooter
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    can you press alt + f10 with a usb keyboard?
    A external keyboard doesnt work for some reason but everything else external works
  • Commodore_1995#
    Commodore_1995# ACE Posts: 97,767 Trailblazer
    edited March 2020
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    Although it is a risky procedure, I would try to update the bios to see if it solves the problem: https://www.acer.com/ac/pt/BR/content/support-product/7966?b=1
    remember that it is a risky procedure.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jklan123
    Jklan123 Member Posts: 22 Troubleshooter
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    Although it is a risky procedure, I would try to update the bios to see if it solves the problem: https://www.acer.com/ac/pt/BR/content/support-product/7966?b=1
    remember that it is a risky procedure.
    And how is it risky?
    Also. What if it messes up my computer? Can I send it in to you guys
  • Commodore_1995#
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    Very dangerous. Have you ever opened your notebook just to check if the keyboard cable is badly connected?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jklan123
    Jklan123 Member Posts: 22 Troubleshooter
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    Very dangerous. Have you ever opened your notebook just to check if the keyboard cable is badly connected?
    No I dont want to void whatever manufacturer warranty might be on it.. it's like a brand new laptop.. why is this happening..
  • Jklan123
    Jklan123 Member Posts: 22 Troubleshooter
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    Very dangerous. Have you ever opened your notebook just to check if the keyboard cable is badly connected?
    Can I please just send it in to be dealt with I dont want to do any harm nor look like I tampered with it. Nothing has been done 
  • Commodore_1995#
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    Yes, you can send it to the Acer repair center.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jklan123
    Jklan123 Member Posts: 22 Troubleshooter
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    Yes, you can send it to the Acer repair center.
    At no cost correct? It's only 3 months old
  • Commodore_1995#
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    I don't know how it works in your country. However, here in Brazil, Acer pays for shipping the device. I still think it may just be the keyboard connector misplaced, see: https://community.acer.com/en/discussion/comment/773816/#Comment_773816
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jklan123
    Jklan123 Member Posts: 22 Troubleshooter
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    Any other opinions 
  • Commodore_1995#
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    Verify that this user reported that he solved the problem, just by fitting the keyboard connector: https://community.acer.com/en/discussion/comment/773816/#Comment_773816
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)