Helios 500 temperature problem.

Muminek1362
Muminek1362 Member Posts: 15 Troubleshooter
edited November 2023 in 2020 Archives
When I boot up any game (from This war of mine, to r6s) my cpu and gpu temperaturę skyrockets, I have my fans on max with this coolboost on, but still the temperaturę is around 100C. I read some other posts but authors said that it keeps temps no more than 46C. What should i do?

Answers

  • Is your model ph517-61 or ph517-51?
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  • Muminek1362
    Muminek1362 Member Posts: 15 Troubleshooter
    Is your model ph517-61 or ph517-51?
    mine is 517-51
  • Have you checked temperatures with HWMONITOR and Predator Sense?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • Muminek1362
    Muminek1362 Member Posts: 15 Troubleshooter
    Have you checked temperatures with HWMONITOR and Predator Sense?
    If you mean with the predator sense panel, yes. it displays around 100C, and the air that goes out of the fans is so hot it burns.
  • Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited March 2020
    Muminek1362 the H500 has one of the best cooling systems around you shouldnt be even near those temps im afraid TS probably wont do anything for you either your solution would be repasting it with kryonaut or similar if you can without voiding your warranty or contact acer support to get it repasted with the stock paste :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/